Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Preferred Type of experience the job requires:
Retail management experience preferred
Physical Requirements:
Ability to remain standing for long periods of time
Ability to move throughout the store
Regular bending, lifting, carrying, reaching, and stretching
Lifting heavy boxes and accessing high shelves by ladder or similar equipment
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Customer Experience Manager • Chattanooga, TN, United States
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Panda Express is searching for experienced leaders to join our store management team.Panda is 100% committed to the professional and personal development of our family of associates.That's why we o... Show more
Assistant Manager Position At Zaxby's.Are you a highly skilled and motivated individual looking for an exciting opportunity in the food and beverage industry? Do you thrive in a fast-paced, fun, an... Show more
Chattanooga - Hwy 58 - Chattanooga, TN 37416.The Assistant Manager sets a leadership example for our associates by delivering best-in-class helpfulness to our customers and alongside the Store Mana... Show more
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations.Lead the omnichannel processes.Maintain store recovery standards to deliver... Show more
Michaels - 2025 Battlefield Pkwy Department Supervisor As a Customer Experience Manager at Michaels, you'll:Deliver a customer centric shopping experience by managing and delivering effective front... Show more
Manage day-to-day store operations.Schedule employee shifts effectively to meet guest demand.Actively manage P&L and inventory by.Forecast and analyze business trends and functionality within payro... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
URGENT HIRING: Spa & Aesthetics Sales Manager (Client Experience).Compensation: $3,000/month base salary + performance-based commission On-Target Earnings (OTE): $100,000+ per year Type: Full-Time ... Show more
Are you ready to lead with purpose and drive results? Kellanova is seeking an experienced.Rome, Georgia plant and lead our.You’ll be guiding a dedicated team of hourly employees, fostering a cultur... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
At Hot Topic, we're passionate about a few things: music, pop culture, and creating the most amazing in-store experience for our customers and employees.We're on the search for a Full-Time Assistan... Show more
Urban Air Adventure Park is gearing up to ACTIVATE AWESOME! We are seeking a highly-motivated candidate to support our vision.In this role, the Manager motivates, instills accountability and achiev... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Sales Manager In Training (100% Remote).We're looking for enthusiastic, hard-working, friendly individuals to come work at AO and support a huge network of clients.This position relies on outstandi... Show more
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers.BJ's Wholesale Club offers a collaborati... Show more
Assistant Manager - 4155 Ringgold Rd.You get up in the morning and you make sure everyone else in the house is doing what they need to do.Then you go to work and you make sure that everyone there i... Show more
