Technical Program Manager

divh2Technical Program Manager/h2pHelp us solve fraud asap with Casap where were building the worlds first AI-native disputes automation and fraud prevention platform. Our mission is to create a future where trust is a given and fraud is rare by empowering financial institutions to automate disputes, eliminate first-party fraud, and turn manual back-office workflows into loyalty-building moments for customers and members./ppWere a Series A startup founded by product leaders from Robinhood and Chime, and weve raised over $30M from Emergence, Lightspeed, Primary Ventures, SoFi, and others. We have incredible product market fit, an exceptionally ambitious and kind culture, and our CEO, Shanthi, was recently named to Inc. Magazines 2026 Female Founders 500. Over the past 12 months weve more than 10xed revenue and were just getting started./ph3Location/h3pThis is a hybrid role based out of our San Francisco, CA or New York, NY office. Our team works in-office time on Mondays, Wednesdays, and Fridays./ph3About the Role/h3pCasap is seeking talented Technical Program Managers to join our teams in San Francisco and New York City, excited to supercharge how banks operate with a rapidly scaling product at the forefront of automation and Artificial Intelligence./ph3What Youll Do/h3ulliServe as the primary point of contact for new customers from post-sale through go-live, acting as the face of Casap during onboarding./liliLead technical kickoff calls, walking clients through the implementation plan and aligning on scope, timeline, and integration needs./liliTranslate client requirements (e.g. stack, fraud workflows, capabilities) into clear technical specs for the engineering team./liliCoordinate with client-side IT, InfoSec, and fraud teams to drive integrations forward and address security or infrastructure needs./liliPartner closely with internal engineering and product teams to scope work, remove blockers, and keep implementations on track./liliManage all onboarding meetings and communications with a white-glove, enterprise-ready approach./liliRepresent Casap with professionalism and executive presence when working with financial institutions, credit unions, and fintechs./liliEnsure a smooth handoff to the platform support team once clients are fully live and integrated./li/ulh3What Youve Done/h3ulli5+ years of experience in technical project management, solutions engineering, or customer implementation roles, ideally in SaaS or fintech./liliStrong technical fluency able to understand APIs, data workflows, and customer environments, and translate requirements for engineering teams./liliDirect experience working with enterprise clients, especially in financial services, fintech, or other regulated industries./liliProven track record managing complex, cross-functional projects involving product, engineering, and external stakeholders./liliExcellent communication skills with the ability to engage both technical and executive-level stakeholders./liliHighly organized and detail-oriented, with the ability to manage multiple projects in fast-paced environments./li/ulh3Nice to Have/h3ulliBonus: Familiarity with fraud systems, payment infrastructure, or chargeback processes!/li/ulh3Compensation/h3pThe base pay range for this role is $120,000 $200,000 per year. Casaps compensation package includes a competitive base salary benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits, as well as bonuses and commission plans for applicable roles. The listed US-based compensation range is a guideline and may be modified. Final compensation will vary based on market conditions, geographic location, and candidate qualifications, including relevant knowledge, skills, and experience assessed during the interview process./pulliStart-up equity/liliFull health, vision dental coverage/liliOne Medical membership/liliStocked kitchens + weekly lunches/liliCommuter benefit/liliTeam building events happy hours/liliFlexible PTO/liliApple equipment + annual home office budget/li/ulpCasap is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class./p/div