Workforce Director

Director, Workforce

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect and collaboration. But it's more than that, it's smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, establishing friendships and making a difference in our communities.

Position Summary:

The Director, Workforce leads organizational workforce strategy, ensuring the right talent is available at the right time to meet business objectives. This includes stewardship over workforce planning, analytics, talent pipeline development, labor market analysis, and cross-functional coordination to optimize staffing and forecast future needs.

Essential Duties and Responsibilities:

The essential duties and responsibilities of this position include, but are not limited to, the following:

Strategic Workforce Planning

• Develop multi year staffing plans for store operations and micro fulfillment, with KPIs for productivity, service levels, and labor-to-sales targets; brief Senior Leadership regularly.
• Analyze labor market trends and forecast staffing needs to ensure workforce agility and operational efficiency.
• Build and continuously refine labor demand models by store and department using POS trends, seasonality, promos, weather/events, omni fulfillment volume, and task based engineered standards;

Scheduling & Compliance

• Implement scheduling governance that meets or exceeds State and local "Fair Workweek" rules where applicable
• Ensure statewide compliance for meal/rest periods (30 minute meal by end of 5th hour; paid 10 minute rest per 4 hours/major fraction; premiums when not provided), where applicable;

Workforce Analytics & Technology

• Oversee dashboards for forecast accuracy, schedule adherence, predictability pay costs, meal/rest premium incidence, turnover, and labor ROI; leverage WFM tools and AI assisted forecasting to reduce overtime and understaffing.
• Direct development of workforce metrics, predictive models, and analytics to support decision-making and optimize labor utilization.
• Oversee data collection, reporting, and dashboards to identify trends and support HR strategy.

Cross-Functional Leadership

• Collaborate with senior executives to align workforce strategy with long-term business priorities.
• Develop policies, budgets, and workforce governance processes to support the function.
• Partner with human resources to ensure compliance with minimum wage guidelines; analyze and construct internal wage bands that both comply state and federal guidelines while meeting internal labor standards and objectives around costs.

Optimization & Operational Excellence

• Improve resource allocation, reduce labor-related costs, and enhance workforce productivity through analytics and planning.
• Lead a central team (planning, scheduling ops, reporting) and influence field leadership; drive continuous improvement training for store managers on labor standards, compliance, and use of WFM tools.

Skills and Qualifications:

• Bachelor's or master's degree in HR, Business Administration, Data Analytics, Industrial-Organizational Psychology, or related field.
• Expertise in workforce planning, analytics, forecasting, or talent optimization.
• 10+ years in retail labor planning/workforce management (grocery preferred) with 5+ years leading multi site or enterprise programs.
• Demonstrated success implementing labor forecasting and Fair Workweek scheduling in large retail.
• Advanced analytics experience (labor standards, regression/time series forecasting, BI).

Physical Demands and Work Conditions:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is typical of an office.

IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer:

Pay Scale $150K-170K

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code 432.3 and state and local minimum wage standards.