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Emerald Technologies
Program ManagerEmerald Technologies • San Jose, CA, United States
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Program Manager

Program Manager

Emerald Technologies • San Jose, CA, United States
3 days ago
Job type
  • Full-time
Job description

Program Manager Opportunity

Emerald Technologies has an exciting opportunity for a goal-oriented Program Manager to join the San Jose, CA team! The Program Manager is a strategic project management professional who supports customer projects. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments involving smaller- to mid-size customers.

At Emerald Technologies, each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

Responsibilities of the Program Manager:

  • Relationship Management:
    • Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services.
    • Works with site Lead PM to provide revenue forecasting by account.
  • Customer Experience & Satisfaction:
    • Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication)
    • Provide verbal and written communication to customers to ensure expectations are met.
  • Tactical Business Execution:
    • Serve as the primary site liaison between the company and the customer to ensure customer requirements are met.
    • Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program.
  • Commercial/Contract Management:
    • Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs).

Benefits of the Job:

  • Competitive medical, dental, and vision benefits
  • Health Savings Account/Flexible Spending Account
  • 401K and company matching with no vesting period
  • PTO for rest and relaxation
  • Gym reimbursement (through Anthem)
  • Employee Assistance Program
  • A safe and inclusive work environment with team and management support
  • Employee training and development
  • Community service and philanthropic initiatives
  • Employee appreciation and events
  • Career advancement opportunities
  • Employee Referral program
  • Employee discounts

Qualifications of the Program Manager:

  • Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience.
  • At least 2 years of related experience in relevant manufacturing industry.
  • Knowledge of manufacturing, Engineering and Technical Services.
  • Strong written and verbal communication skills.
  • Prior experience driving customer account development.
  • Prior experience in managing customer revenue growth and commercial management/execution.
  • Proficient computer skills: MS Office (Excel, Word, and PowerPoint).

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Program Manager • San Jose, CA, United States

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