This role oversees daily service operations, supports end users and helps ensure that technology solutions are reliable, secure, and aligned with operational needs.
This role manages staff and resources, establishes service standards, and uses data and analytics to monitor trends, identify improvements, and inform leadership decisions. This role also helps evaluate and implement software, hardware, and other technology solutions; supports vendor relationships and procurement activities; and contributes to cross-functional planning efforts. Strong leadership, collaboration, and customer service skills are essential, along with the ability to guide continuous improvement across technical services.
Core responsibilities
Technical Support Manager • Rochester, NY, United States
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