IT Manager (Johns Hopkins Public Safety)

IT Manager

Johns Hopkins Public Safety (JHPS) is seeking an IT Manager responsible for staff management and coordination/oversight of one or more JHPS-related technologies that support JHPS and their clients, to include Johns Hopkins Police Department (JHPD). These technologies include but are not limited to networking and security (Firewalls, Intrusion Prevention systems, Security Incident and Event Management systems) infrastructure, server compute, virtualization, and storage (Nutanix, Dell, HP, cloud and SaaS services, and Microsoft Operating systems and licensing. They will also oversee management of IT Operations-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and meet customer satisfaction.

Job Scope/Complexity

Typically has small to moderate size staff comprised of IT professionals as direct reports, which may include LAN and Systems Administrators, Systems Engineers and Programmer Analysts. Develops operating budget and participates in the setting of budget priorities in area of responsibility. Leads projects which vary in complexity and may involve coordination and collaboration with other IT groups at JHU/JHHS and outside vendors.

Job Responsibilities

The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility.

Specific Duties & Responsibilities

Strategy & Planning

• Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
• With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

Relationship Management

• Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manages the customer relationship and satisfaction as well as adherence to service level agreements.
• Creates and promotes a culture of excellent customer service.
• Maintains relationships with customer base to better understand their needs and address organizational goals.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with technology vendors for the department.

Project/Produce Responsibility

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• As necessary actively participates in group's delivery of services, as well as participate in the on-call program for IT Support for the JHPD.
• Oversee the management and maintenance of networking, security infrastructure, including, but not limited to routers, switches, firewalls, intrusion prevention systems (IPS), security incident and event management (SIEM) systems to that support the mission of JHPS/JHPD and related services
• Oversee the management and maintenance of data center infrastructure including, but not limited to servers, virtualization servers, storage, DHCP/DNS, cloud services that support the mission of JHPS/JHPD and related services
• Oversee the creation of disaster recovery and business continuity strategies to maintain availability and integrity of infrastructure and services that support JHPD
• Assist with audit and compliance evaluation activities related to governance requirements and industry frameworks such as CJIS, NIST SP 800.53 rev 4

Staff Management

• Recruits, develops, retains, organizes and manages performance of staff.
• Assigns tasks, monitors progress and provides guidance.
• Other related duties as assigned.

Minimum Qualifications

• Bachelor's Degree.
• Five years of progressively responsible IT-related experience.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Two (2) years of supervisory experience is preferred.