Director of Training & Franchise Performance

Position Overview We are seeking a Corporate Director of Training & Franchise Performance to lead onboarding, training development, field coaching, sales education, and ongoing franchise performance initiatives across a rapidly growing franchise organization.

This is not a traditional sales training role.

The ideal candidate has experience building and leading structured corporate training programs within fast-paced, performance-oriented environments.

This individual understands how to develop people, create scalable systems, reinforce accountability, and improve operational execution across multiple teams and locations.

This position requires a strong balance of:

• Corporate training leadership Franchise operations support Sales development and coaching Field execution Strategic planning and hands-on implementation The role works closely with franchise owners, leadership teams, sales personnel, and operational staff to improve consistency, strengthen performance, and support long-term organizational growth.
• Key Responsibilities Franchise Onboarding & New Owner Development Lead onboarding and training initiatives for new franchise owners and their teams Develop structured launch plans, onboarding roadmaps, and operational training programs Ensure franchise locations are operationally prepared and commercially positioned for successful openings Reinforce customer experience standards, operational processes, sales systems, and brand expectations Facilitate both classroom-based instruction and hands-on field training Training Program Development & Learning Systems Design, improve, and scale training programs across sales, leadership, operations, customer experience, and franchise performance Develop SOPs, onboarding materials, presentations, accountability tools, playbooks, and educational resources Build scalable systems for virtual learning, in-person workshops, ongoing education, and performance reinforcement Standardize best practices and training structures across the franchise network Support internal education platforms and continued learning initiatives Corporate Training & Conference Leadership Lead corporate workshops, training sessions, conferences, and development bootcamps Deliver engaging, practical, execution-focused training programs for franchise owners, sales teams, installers, and operational personnel Support company-wide initiatives tied to growth, operational consistency, accountability, and leadership development Field Coaching & Performance Improvement Travel to franchise locations to work directly alongside owners and field teams Observe operational workflows, customer interactions, and in-home sales processes Provide real-time coaching, accountability, and performance improvement strategies Identify operational, communication, sales, or leadership gaps and implement actionable solutions Support franchisees in improving close rates, customer experience, average ticket value, operational efficiency, and overall business performance Franchise Performance & Leadership Support Serve as a trusted advisor and performance partner to franchise owners and leadership teams Reinforce KPI tracking, CRM utilization, reporting standards, communication expectations, and operational discipline Partner with executive leadership to improve systems, support structures, and franchise performance initiatives Help foster a culture centered around accountability, execution, leadership, and continuous improvement Qualifications Experience 5+ years of experience in corporate training, franchise training, learning & development, sales performance, or operational leadership Proven success developing onboarding and training systems across multiple locations or teams Experience facilitating corporate workshops, field coaching, conferences, and leadership development initiatives Strong background building scalable systems focused on adoption, accountability, and performance improvement Experience supporting franchise systems or multi-location operations strongly preferred Home services industry experience preferred, including areas such as remodeling, HVAC, roofing, restoration, coatings, flooring, or construction Strong understanding of customer experience, in-home sales, and field execution environments Skills & Leadership Traits Self-starter capable of operating independently in a fast-paced growth environment Highly adaptable with the ability to manage multiple priorities simultaneously Strong organizational skills with exceptional attention to detail and execution Proactive mindset focused on continuous improvement and operational efficiency Innovative thinker who contributes ideas, solutions, and strategic improvements Strong leadership presence with the ability to influence franchise owners, operational leaders, and sales teams Excellent communication and presentation skills, both virtually and in person Proven ability to coach, motivate, and develop high-performing teams Strategic thinker capable of balancing long-term initiatives with hands-on field execution Comfortable leading training sessions ranging from one-on-one coaching to large-scale conference presentations What Success Looks Like Franchise owners launch confidently with strong operational readiness and execution Teams consistently follow operational systems, standards, and performance expectations Training programs remain scalable, organized, engaging, and aligned with company growth Sales performance, customer experience, close rates, and operational consistency improve across the network Franchise owners view training and support as valuable business drivers CRM adoption, reporting consistency, communication standards, and operational accountability strengthen system-wide Corporate training events and onboarding initiatives drive measurable business impact Opportunities for operational improvement are proactively identified and converted into actionable solutions Leadership can rely on this role to improve consistency, elevate standards, and support long-term franchise growth Franchise owners view this individual as a trusted advisor helping improve leadership, execution, and business performance Why Join Join a fast-growing national franchise organization with significant expansion opportunities Play a key role in shaping training, onboarding, and franchise performance initiatives company-wide Work directly alongside executive leadership and franchise owners across the country Blend strategic leadership responsibilities with hands-on field involvement Help develop scalable systems that directly influence franchisee success and organizational growth Be part of a culture centered around accountability, execution, innovation, and continuous improvement Travel Expectations Approximately 40–50% travel required Travel includes franchise onboarding, field coaching, conference support, and ongoing training initiatives Powered by JazzHR