Community Manager

Community Manager

The Community Manager is responsible for the day-to-day operations, physical assets, and maximizing the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures staff compliance with company policies and procedures. Complies with State Residential Landlord & Tenant Acts and all other governmental laws and regulations. Implements Cascade Management's policies and procedures.

Essential Duties:

• Implement strategies for enhancing the value of the assets.
• Process rent increase notices, track and implement when scheduled.
• Responsible for tracking and reconciling properties' Accounts Receivables.
• Responsible for approval, issuance, and timely processing of unpaid and late rent notices. Make recommendations to management for improvement of company policies, procedures and practices. Communicate with Supervisor regarding the overall function of the property. Handle resident evictions along with the service and preparation of appropriate notices. Issue and ensure timely processing of 30/14 notices.
• Responsible for collection of rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. Log and collect late charges, NSF, and other charges. Deliver rent increase notices to residents.
• Manage all property staff with guidance from Portfolio Managers.
• Promote harmonious relations among tenants, employees, owners, and the local community. Maintain a pleasant, helpful manner at all times.
• Complete and submit timely weekly reports; maintain neat and legible records at all times.
• Assist Portfolio Managers in preparing for property inspections.
• Perform daily property inspections to ensure visual appeal of property and maintain hazard-free conditions. Inspect buildings and grounds daily to ensure cleanliness; alert maintenance to items that need to be repaired.
• Maintain organized file system for resident information. File and maintain resident records; keep an adequate supply of forms and postage on hand.
• Work with Maintenance Technician to manage vendor selection and relations to ensure quality performance.
• Implement CMI's policies as found in the Operations Manual.
• Ensure compliance with applicable federal and state regulations associated with business operations.
• Transfer over/under-housed residents by moving residents to properly sized housing unit as approved by compliance department. Maintain waiting list files of eligible applicants and files of removed/rejected applicants.
• Show apartments, accept applications, and screen applicants (verifying and certifying each resident's income at initial, interim, and annual re-certification) to determine eligibility in accordance with the company policies and procedures and applicable regulations; complete resident move-in sheet with resident; ensure utilities are transferred.
• Ensure that the highest possible occupancy is maintained through continuous outreach efforts and advertisements as specified by the Affirmative Fair Housing Marketing Plan. Develop, plan, and implement resident retention strategies.
• Responsible for responding to resident complaints.
• Understand rental agreement and residency policies and be able to explain them to residents.
• Regular and reliable attendance during scheduled hours
• Travel as required for in person classes and annual education conferences
• Perform other duties as assigned.

Essential Functions

Qualifications and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Education

High school diploma or general education degree (GED) and 1 to 3 years Tax Credit, HUD and/or affordable housing experience preferred.

Certificates, Licenses, and Registrations Valid Driver's License and insurance is required.

Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Other Qualifications

Ability to operate basic office equipment such as telephones, computers, 10 key, photocopier, and fax machine. Must have strong attention to details. Must have ability to interact with a wide range of people, have excellent customer service, and "can do" attitude. Ability to remain organized, multi-task, and work well under pressure. Professional and polished image. Ability to work with multiple teams and varying skill sets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.