Program Manager (QIDP)

Program Manager

A Program Manager works as a quality assurance liaison with individuals, families, guardians, advocates, case managers, Direct Support Professionals (DSP), other service providers and community resources to create a cohesive support team for the success of the individual.

Key Responsibilities

• Individual & DSP Support
• Build relationships with individuals and understand their interests and needs; carry a caseload of at least 35 individuals
• Assure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staff
• Connect with every individual/family every month and visit at least quarterly
• Coordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders)
• Assist individuals and their family members with maximizing their waiver funds
• Provide ideas and guidance to help individuals achieve the Good Life
• Occasionally provide direct care and support if no DSP or natural supports are immediately available
• Record keeping
• Ensure "Blue Books" with critical information about each individual is at their home and up to date
• Collaboratively establish individuals' goals
• Ensure drills and assessments are completed monthly
• Work closely with the Individualized Support Team (1ST) in assessing the individual's risks and assuring a plan
• Process quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports.
• Prepare, investigate and submit Incident Reports within 24 hours
• Ensure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting:
• The appropriateness of services and alignment with the individual's support needs to live their best life
• Risk assessments and current risk plans
• The appropriateness of ISP goals
• Progress towards ISP/PCP goals
• The appropriateness of current medication as well as compliance
• Recent and upcoming medical appointments
• Health and safety of the individual
• The compliance of all files
• Internal Collaboration
• Work closely with LEL leadership to maximize supports provided to individuals and their caretakers
• Monitor industry and local trends, advising leadership on service changes
• Participate in company leadership meetings and events

Program Managers have calls/meetings approximately 3 times weekly outside of standard business hours. Meeting with individuals may require driving up to 4 hours.

Success Indicators

• Makes connection with every family at least once monthly
• Visit individuals at least once quarterly
• Completion of Incident Reports within 24 hours
• Prepare collaborative and thorough materials for quarterly meetings
• Advocates for the needs of individuals
• Friendly, supportive rapport with all individuals, families, DSPs and members of the support team
• File compliance

Qualifications

• Program manager must have a bachelor's degree in human services or related degree per state requirements
• Familiarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers.
• Minimum of two years full-time professional work experience preferred.
• Satisfies all requirements under applicable law.
• Experience and skills necessary to perform services listed above.
• Strong interpersonal and relationship-building skills.
• Customer service oriented.
• A positive and pleasant attitude.
• Ability to work independently and be self-motivated.
• Exceptional organizational skills and close attention to detail.
• Strong problem-solving skills.
• Excellent written and oral communication skills.
• Strong Microsoft Office experience (Outlook, Excel)
• Dependable vehicle and valid driver's license

Physical Requirements

The employee must:

• Regularly: speak, hear (both in person and using a telephone), sit, use hands to manipulate, handle or feel, reach with hands and arms, lift and/or move up to five (5) pounds
• Frequently: stand, walk, stoop or kneel, lift and/or move up to ten (10) pounds
• Occasionally: operate a non-commercial automobile for distances up to 500 miles, climb and/or straddle, lift and/or move up to 20 pounds

While performing the duties of this job, the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as individual residences in which the noise levels are usually moderate.

Benefits

• Significant employer contributions for health insurance
• Free healthcare for employee and household members (virtual) as well as some mental health support
• Dental and vision insurance
• Voluntary disability and life insurance
• 401k with employer match up to 6% of wages
• Discounts on travel, entertainment and more
• PTO + sick time + personal holiday
• 8 paid holidays

About LEL Home Services

LEL Home Services at the core of the LEL enterprise, which also includes Carter's Play Place, the LEL Foundation, and Howdy Homemade Ice-Cream. All of these entities promote individuals with disabilities living their best lives. LEL Home Service specifically is a Medicaid waiver provider focused on employing and contracting direct support professionals (DSPs). Different than many similar companies, LEL's DSPs are almost exclusive friends and family of the individuals they support. Established in 2002, LEL currently serves over 1,000 individuals across Indiana and Ohio. LEL Home Services is an Equal Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equality, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.