Program Manager

Steps For Success Program Manager

This position is primarily responsible for overseeing staff and operations of the STEPS for Success program, ensuring the efficient delivery of services that meet client needs, funder deliverables, and organizational goals. The position is responsible for ensuring expected results are achieved efficiently and effectively through direct supervision and program management. In addition, this role leads community outreach efforts to promote program services, strengthen community partnerships, and increase program awareness and engagement. This position also serves as a primary point of contact for the STEPS for Success program within the community and among UACDC staff, addressing concerns related to the program and the performance of duties either personally or through subordinates.

Core duties and responsibilities include the following:

• Manages, directs, and evaluates the overall operations, staff, and day-to-day activities of the STEPS for Success program.
• Ensures quality delivery of STEPS for Success program services necessary to meet funder and organizational goals.
• Responsible to recruit participants and establish a comprehensive outreach plan and schedule.
• Oversees the collection of all program data to evaluate program effectiveness, maintain organized records, and prepare data and funding reports for the STEPS for Success program.
• Coordinates with Director of Programs to ensure programming compliance is current through providing agreed upon services.
• Develops process and monitors operating budget, monitors spending and coding, and implements strategies to improve efficiency and reduce costs.
• Supervises and monitors the performance of navigator staff, providing guidance, training and support. Organizes and facilitates ongoing education and training to enhance staff knowledge and meet funder requirements.
• Audits case management files and services provided to clients on a consistent basis to ensure standardized delivery of services and file accuracy.
• Leads the formulation of STEPS program protocol and policies and ensures they are followed.
• Assists with the identification and implementation of process improvement initiatives within the day-to-day workflow to refine operational efficiencies.
• Collaborates with INVEST Workforce Manager and team to ensure a successful client referral process is in place and being utilized between departments.
• Identifies and builds partnerships with relevant individuals and entities to improve STEPS for Success program services, delivery and referral pipeline while ensuring compliance with funding requirements.
• Communicates with other UACDC programs and departments to ensure that the calendar of programming, flyers, and website are created, kept current, and shared with the community.
• Works with partners and STEPS for Success program staff in developing strategies and tools to strengthen the STEPS program.
• Keeps Director of Programs informed of issues, concerns and successes of the STEPS for Success program.
• Actively participates in regular STEPS for Success program review and decision-making meetings.
• Serves as a point of contact between STEPS for Success program staff and Director of Programs.
• Other duties as assigned.

The position is responsible for managing and leading a small team of people directly involved in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform the job successfully, an individual should demonstrate the following competencies:

• Conflict Resolution Sub competencies: Collaboration & Problem solving: Works toward win/win solutions, deals with conflict collaboratively. Discusses real reasons underlying the problem.
• Interpersonal style Sub competencies: Interpersonal Skills, Communication, Teamwork, Relates to people in an open, honest, sincere manner, Treats people with respect, Develops effective working relationships, Is friendly and approachable, Listens attentively to others, Communicates ideas clearly. Communicates appropriately with supervisor, co-workers and direct reports.
• Self-Management Sub competencies: Adaptability, Reliable, Dependable, Self Sufficient, Composure: Adapts readily to changes, Works effectively under stress, Needs minimal supervision, is comfortable working in a fast paced environment. Is reliable, dependable & results-oriented, Maintains productivity & composure under pressure, Views problems as opportunities to create new solutions.
• Judgment & Decision Making Sub competencies: Analytical thinking, Quality management, Innovation: Gathers sufficient input before making decisions, Sees interrelationships between issues, Considers alternative solutions, Makes appropriate and timely decisions.
• Motivation & Initiative Sub competencies: Ethical, Professional, and Persuasive: Shows commitment to the company and employees. Assertive, takes a lead role. Creates new ideas. Exhibits self-confidence, is achievement oriented has the Ability to be persuasive & is an effective negotiator.
• Planning & Organization Sub competencies: Detail Oriented, ability to Multi-task, prioritizes & is goal oriented: Possesses ability to organize, plan and follow-through on multiple tasks. Recognizes and attends to important details with accuracy and efficiency. Effectively prioritizes work, establishes clear goals and plans, anticipates potential problems & analyzes alternative solutions.
• Leadership Sub competencies: Develop, Empower, Team Orientation: Committed to develop skills & potential of others; Continues to pursue personal growth; Seeks improvement; Exhibits ability to actively empower others to think, behave, take action, control work and make decisions. Displays ability to work cooperatively and effectively with others at all levels within the organization.

Requirements

A BA/BS degree in Social Services, Public Administration, Business Management, or related study and a minimum of 2 years of experience in a related field, including but not limited to project/program management and/or working with the public in a social services capacity. Experience in a non-profit organization an added plus. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.

Ability to read, analyze, and interpret complex documents. Ability to respond effectively to sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors. Bi-lingual is an added plus.

Ability to apply mathematical concepts.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

To perform this job successfully, an individual should have knowledge of Database software; Design software; Internet software; Project Management software; Spreadsheet software and Word Processing software.

CPR (Cardiopulmonary Resuscitation) preferred

First Aid Training preferred

AED (Automated External Defibrillator) preferred

Training is provided on the job as a requirement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to walk, sit and reach with hands and arms. The employee is occasionally required to stand and taste or smell. The employee must occasionally lift and/or move from 10 pounds to up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.

The noise level in the work environment is usually moderate.

Disclaimer: Job descriptions are not meant to be all-inclusive and the job itself is subject to change. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

University Area CDC is an Equal Opportunity Employer. University Area CDC does not discriminate applicants or employees for terms of employment on the basis of race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, familial status, marital status, pregnancy, age, disability status, veteran status or any other terms prohibited under county ordinance, state or federal law.