Location: RO, USA, NY, New York, 200 Fifth Ave
Title: City Launcher Type: Part-Time Location: NYC - within 30 minutes of city to be able to commute from local DoorDash office to businesses
The City Launcher is responsible for building, training, and maintaining a high-quality workforce and customer experience within a defined region or hub. This role is equal parts recruiter, trainer, and field operator. You are the owner of onsite client quality in your market from first interview to ongoing performance in the field, along with dedicated boots on the ground to support other in person initiatives (restaurant test orders, restaurant sales conversations). Each Launcher will own a specific region/hub and be accountable for all onsite support specialists operating within that area and client launch success and quality.
Key Responsibilities
What Good Looks Like
Great customer onsite experience and order quality in your hub Strong pipeline of high-quality OSS in your region New hires ramp quickly and perform at a high level Consistent execution quality across all shifts in your hub Clear visibility into OSS performance and gaps Local operations feel "tight" and well-managed
Qualifications
25 years in operations, field management, recruiting, or training roles Strong people judgment can identify high vs. low performers quickly Comfortable giving direct feedback and coaching in the field Highly organized and self-directed Willingness to be in the field regularly
Nice to Have
Experience in marketplace ops, gig workforce management, or hospitality Experience launching or scaling operations in a new market
City Launcher • New York, NY, United States
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