Manager Instructional Design

Join Us At Hospital For Special Surgery

How you move is why we're here. Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

What You Will Be Doing

YEARS OF EXPERIENCE REQUIRED

• 5+ years of experience in healthcare, education technology, curriculum development and/or learning management.
• 2+ years of significant IT implementation and/or support experience

YEARS OF EXPERIENCE PREFERRED

• 8+ years of experience in healthcare, education technology, curriculum development and/or learning management.
• 4+ years of significant IT implementation and/or support experience.
• Participation in at least one full implementation lifecycle

EDUCATION REQUIRED Bachelor's Degree in Information Technology, Business Administration, or Healthcare related field.

EDUCATION PREFERRED Master's Degree in Business Administration (MBA), Public Health (MPH), or equivalent.

CERTIFICATIONS/LICENSURE REQUIRED N/A

CERTIFICATIONS/LICENSURE PREFERRED At least one year of direct experience training Epic applications in a classroom setting

QUALIFICATIONS

• Experience managing a team, including leading cross-functional teams and large-scale learning projects
• Strong understanding of adult learning theory, instructional design, and training practices
• Ability to translate complex technical or clinical content into effective learning experiences tailored to adult learners.
• Deep knowledge of Learning Management Systems (LMS)
• Working knowledge of eLearning authoring tools (e.g., Articulate Storyline, Camtasia)
• Experience implementing and/or supporting applicable enterprise clinical systems, e.g. Epic
• Demonstrated ability to evolve the training function beyond application training to support broader digital capability development, including training for AI-enabled tools, analytics platforms, and emerging technologies.
• Demonstrated experience building role-based training curricula for enterprise technology implementations, including learning paths, course outlines, job aids, and certification or competency assessments.
• Strong project planning, prioritization, and resource allocation skills
• Ability to manage multiple concurrent learning initiatives
• Engage with stakeholders (users, subject matter experts, and executive sponsors) to gather feedback and ensure curriculum relevance and impact.
• Comfort evaluating and piloting new tools and platforms
• Ability to define and track learning effectiveness metrics
• Experience collecting and analyzing training metrics (e.g., course completion rates, learner feedback, adoption metrics) and using results to improve training materials and delivery methods.
• Experience leading, managing, and mentoring instructional designers, including establishing content development standards, review processes and instructional design best practices.
• Mentor staff for professional development

POSITION & UNIT ACCOUNTABILITIES AKA Competencies

• Communication and Collaboration: Communicates complex ideas skillfully and with nuance to a diverse set of teams and audiences, including Sr. Leadership. Partners with stakeholders/customers to ensure effective collaboration in order to solve problems.
• Commitment to Quality and Continuous Improvement: Implements best practice standards and optimizes processes and systems within and across teams to drive improvement and quality. Effectively drives change (or serves as change agent) within the team and across teams.
• Critical Thinking, Problem Solving and Decision Making: Analyzes problems, issues, and opportunities systematically and logically to make decisions that support the goals of the department or organization.
• Customer Service: Provides the highest level of service to patients, visitors, and colleagues across the organization. Monitors customer service metrics of team to ensure standards are met.
• Performance Management: Creates a positive, supportive, engaging team environment for group members. Utilizes all aspects of the performance management cycle to help develop and sustain a working environment conducive to the highest levels of employee engagement and performance.
• Positive Role Model: Inspires enthusiasm and commitment to excellence within the department by consistently demonstrating behaviors that reflect the highest standards of ethical and professional conduct. Contributes positively to company culture and helps build a culture of lending support.
• Project Management: Implements complex projects using a systematic approach to translate work plans into actionable components and measurable outcomes. Provides oversight for a portfolio or multiple portfolios of projects. Ensures teams have the appropriate support and tools to effectively manage projects. Develops and monitors project budgets.
• Team Leadership: Provides guidance, encouragement and direction to staff to create and promote a team-centered approach to facilitate the achievement of the department or workgroup goals. Routinely assesses priorities and delegates appropriately to increase efficiency and effectiveness. Rallies teams around a mission, vision, or goal that encourages them to do their best work. Attracts and selects outstanding staff from diverse backgrounds to meet organizational needs.
• Technical and Business Knowledge: Maintains and demonstrates the appropriate technical and knowledge required by the position. Understands business needs and the larger picture. Seeks to understand emerging technologies and areas outside of their expertise. Contributes to high-level discussions of platform or solution design.
• Vendor Management: Responsible for day-to-day interaction with vendor. Participates in activities such as researching and selecting vendors, obtaining quotes and negotiating contracts, controlling costs, managing relationships, evaluating performance, and ensuring payments are made.

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.