Operational Excellence Manager

Operational Excellence Manager

Primary objective is to drive continuous improvement, standardization, and scalable growth across our customers' organizations. The role focuses on enterprise-wide transformation, developing systems, people and culture that improves safety, service efficiency, and profitability.

Responsibilities

• Identify and drive process improvement opportunities using data analysis, lean methods, and continuous improvement (CI) tools.
• Lead improvement initiatives (CIP, Lean, 5S, CAPA) to enhance efficiency, quality, safety, and service.
• Develop process maps, define requirements, and design solutions (process and technology) to achieve business goals.
• Establish and track KPIs/metrics; analyze data and report performance against targets.
• Manage projects end-to-end, including planning, resource allocation, timelines, and status reporting.
• Communicate effectively with stakeholders; support strong client relationships and ensure alignment with organizational goals.
• Develop and deliver training on lean methodologies, tools, and best practices.
• Standardize and share best practices, tools, and key learnings across the organization.
• Serve as a subject matter expert in operational excellence, including frameworks, methodologies, and tool selection.
• Support technology integration and provide technical guidance.
• Foster a culture of continuous improvement and stay current on industry trends and leading practices.

Qualifications

• Bachelor's degree in Engineering, Supply Chain, Logistics, or related field.
• 35 years of experience in supply chain, logistics, or operations, including building and managing relationships with clients, stakeholders, and field teams.
• Strong knowledge of end-to-end supply chain processes, KPIs, cost analysis, labor standards, procurement, and statistical process control.
• Experience with data analysis, diagnostic tools, and driving insights to support operational decisions.
• Proven record of accomplishment in operational improvement, change management, and leading initiatives that enhance efficiency, quality, safety, and profitability.
• Experience planning and executing capital or process improvement projects related to material handling, inventory management, and warehouse operations.
• Strong analytical, problem-solving, and project management skills with a results-driven and detail-oriented mindset.
• Ability to challenge the status quo and promote a continuous improvement culture.
• Proficient in Microsoft Office tools (Excel, PowerPoint, Word, Visio, Power BI) and familiarity with ERP/WMS systems (e.g., SAP, Oracle, CribMaster, EPLUS).
• Pass a Functional Assessment verifying their ability to kneel, squat, lift and carry 50lbs, climb ladders, etc.