Production Manager -- Client Care Services

Production Manager

Louis Vuitton is committed to developing trusted relationships with clients and enhancing loyalty to the brand. Instrumental to this vision, our California workshop services clients' repairs for the US, Canada, and Mexico. The Production Manager provides leadership and direction to a team of 6 supervisors and 60+ skilled Artisans, effectively repairing Louis Vuitton handbags and other leather goods, through inspiring and hands-on management to ensure every repair is treated with an advanced client-oriented mindset while achieving exceptional quality and productivity goals.

Build a strong, motivated team capable of consistently delivering high-quality repairs while adhering to department goals.

Ensure production team receives effective training and workforce development to address client needs; monitor and review performance of staff and organize necessary interventions for improvement.

Develop supervisory team for individual growth and professional development.

Maintain a culture that prioritizes safety and quality through communication, action, and accountability; ensure implementation and adherence to health and safety procedures.

Contribute to the department's succession plan by identifying and developing top performers.

Develop, initiate, and enforce system policies and procedures.

Manage departmental performance through visual monitoring and KPI's; provide regular progress reports to the Client Care Services Director.

Determine necessary resources (workforce, materials, equipment, etc.) to support department goals.

Review work instructions and make change recommendations when needed to improve processes.

Provide weekly and monthly KPI's to the team and management and propose actions to meet goals.

Ensure efficient collaboration and coordination between relevant departments.

Develop effective relationships within matrix organization, including corporate, retail, LVUS Manufacturing, and Client Care Services counterparts in France and other Regions; globally benchmark other repair centers to determine the best process for the organization. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Basic Qualifications Bachelor's degree in a related field preferred or equivalent management experience 5+ years of experience in a management role Strong leadership skills with the ability to lead and manage a diverse workforce focused on results, employee engagement, decision making, and teamwork

Preferred Skills and Experience Excellent communication skills, both written and verbal Open-minded and receptive to change while supporting company goals and initiatives Strong analytical and decision-making skills, able to identify problems; apply structured and disciplined methodology Understanding of quality standards and health and safety regulations

Special Skills: Fluent in English and bilingual in Spanish, highly preferred High level of proficiency in Excel and other Windows software

Salary information: The appointed candidate will be offered a salary within the range of USD $100,000- $130,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and two retirement plans, both with employer contributions.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce. In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry-leading training, which will offer you an in-depth insight into the luxury and retail environment. Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.