Program Manager DHN

Program Manager, DHN

CHN Housing Partners is a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve. CHN Housing Partners is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services. We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

Position Summary: The Program Manager is part of a collaborative leadership team overseeing the Detroit Housing Network (DHN). The DHN is a network of high-performing HUD-certified housing counseling and housing service providers in the City of Detroit dedicated to creating healthy neighborhoods in our communities by increasing housing stability and affordable homeownership for Detroit residents. This position will focus on home repair programming while collaborating across teams to support related housing and community initiatives. The goal of the Program Manager is to ensure efficient and impactful delivery of housing services to Detroit residents through the Detroit Housing Network (DHN). The position requires a self-starter with the ability to work both independently and collaboratively while managing multiple priorities. The ideal candidate will have a proven track record in nonprofit housing services, relationship management, and driving organizational change.

Essential Duties and Responsibilities:

• Program Management of Detroit Housing Network
• Support the onboarding new housing service programs into our single point of entry system in partnership with CHN's internal DHN team, service delivery partners, Program partners and funding partners
• Develop service delivery standards for each program to be followed across the network
• Oversee quality control and program results, identifying opportunities for continuous improvement
• Share best practices and program information with network service delivery staff and program partners to promote strong command of housing service delivery across the network.
• Ensure alignment with DHN goals and objectives for all integrated programs
• Supervision and Leadership
• Oversee the coordinated delivery of housing service programs between DHN Members, Service and Program partners.
• Manage the relationship with Program Partners whose programs are integrated into DHN
• Promote collaboration among members and program partners to enhance integration and efficiency.
• Facilitate meetings to achieve program objectives, ensure alignment, identify opportunities for continuous improvement and promote network collaboration.
• Subject Matter Expert
• Serve as Subject-Matter-Expert (SME) on housing programs within the City of Detroit, Wayne County and across the State of Michigan, and relevant federal programs.
• Provide SME feedback and support for each member's program adoption and continuous improvement.
• Champion Housing program initiatives, efforts, and advocacy across the region serving as a thought-leader to external partners in the ecosystem.
• Technology Implementation
• Collaborate with external stakeholders to coordinate technology build outs, implementation, and continuous improvement; foster relationships that allow for the efficient and integrated exchange of information between organizations.
• Utilize technology to implement coordinated case management, data standards and measure the efficiency, effectiveness and need for services.
• Identify and address technical training needs of DHN Members and Program Partners.
• Reporting
• Support grants and reporting for Detroit Housing Network Programming.
• If program requires regular reporting to funder(s), prepare and submit reports in accordance with funder submission procedures.
• Use reports to identify issues and/or opportunities within the network.
• Continuous Improvement on Service Delivery
• Collaborate internally and with all DHN stakeholders to continuously improve programs
• Contribute to ongoing network improvement efforts by relaying feedback from service delivery partners regarding issues and opportunities that need attention.
• Other duties as assigned.
• Perform additional tasks as required to support the overall success of the DHN

Education and/or Work Experience Requirements:

• Bachelor's degree and/or 2+ years of related work experience.
• Minimum of 2 years' experience in program management or a similar role.
• Minimum of 2 years' experience in home repair programming.
• Proven ability to communicate effectively and build strong interpersonal relationships.
• Skilled in managing multiple tasks efficiently in a fast-paced, customer service environment.
• Strong decision-making skills with the ability to resolve issues independently.
• Proficient in Salesforce and Microsoft Office applications.
• Demonstrated experience working with and serving diverse populations.
• Expertise in stakeholder relationship management and program management, helpful if housing services.
• Experience in quality assurance and performance evaluation to support program success.
• Strong process orientation with excellent analytical skills and attention to detail.
• High level of professionalism, work ethic, and commitment to producing high-quality results.
• Superior oral and written communication skills.
• Exceptional organizational and time-management skills with the ability to set priorities and meet deadlines.
• Strong problem-solving abilities and conflict resolution skills.
• Compassionate, kind, and empathetic demeanor, fostering positive interactions with clients and colleagues.
• Bilingual in Spanish, Arabic, Bengali or other language
• HUD Certified Housing Counselor

Working Conditions and/or Physical Requirements:

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.