Sales Manager

Korean Bilingual Sales Manager

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We've grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as "Culinary Ambassador" promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Location: Seattle, WA

Hours: M-F: 8AM 5PM

Position Summary

The Sales Manager leads the Sales Department in achieving revenue goals and expanding market share. This role sets sales targets, coaches the sales team, fosters customer relationships, and coordinates with other departments to drive business growth.

Essential Job Functions

Sales Leadership & Strategy

• Set monthly and annual sales quotas for the sales team.
• Develop and execute sales strategies to achieve assigned departmental targets.
• Analyze sales data, identify performance gaps, and implement improvement plans.
• Oversee sales of products with limited availability to maximize profits.
• Research market trends and attend trade shows to identify new product and business opportunities.

Team Development & Management

• Recruit, interview, hire, and train new staff in the Sales Department.
• Supervise and oversee daily workflow of sales staff to ensure understanding of duties and tasks.
• Provide constructive feedback, coaching, and ongoing training to promote performance and development.
• Ensure that sales staff adhere to company policies and procedures.
• Organize and lead sales meetings.
• Coordinate with other departments to maximize the company profits.

Customer & Vendor Relations

• Assist sales staff with account strategies, proposals, negotiations, and marketing plans.
• Maintain strong customer relationships by promoting customer satisfaction and long-lasting rapport.
• Act as a resource to staff in handling contract opportunities, closing sales, and troubleshooting product issues.
• Communicate with the Purchasing Department to forecast product shortages and ensure alignment on inventory availability.
• Work with Marketing to develop and maintain a customer database to support sales growth and market share expansion.
• Ensure timely collection of payments while maintaining high levels of customer service.
• Handle and resolve customer complaints regarding products or services.

Compliance & Operations

• Attend semiannual inventory counts, which may be scheduled on weekends.
• Maintain and safely operate a company vehicle in accordance with the Company Vehicle Policy.
• Attend company events and functions outside of normal working hours, as needed.
• Perform other duties as assigned by the General Manager.

Physical Requirements

• Ability to sit in an office setting for the majority of the day
• Ability to type for extended periods throughout the day
• Ability to reach, bend, kneel, and lift up to 50 pounds occasionally
• Working Conditions - Noise Level: Normal to loud while in the office

Other Requirements

• Business level English required - Read/write/speak/listen
• Business level Japanese or Korean preferred - Read/write/speak/listen
• Ability to work weekends, holidays, and afterhours as needed for Company and department related events
• Maintain a valid driver's license and a clean driving record.
• Maintain a positive attitude.
• Ability to adapt to frequent changes in assignments and workload
• High School Diploma required. Bachelor's Degree in business or related field preferred
• Ability to work independently and as a team.
• Demonstrates strong organizational skills and attention to detail.
• Demonstrate basic Microsoft Office proficiency.
• Knowledge of ERP systems, especially Microsoft NAV, highly preferred.
• Knowledge of Japanese foods and liquors strongly preferred.
• 5+ years of field sales experience
• 5+ years of managerial experience

Knowledge and Skills

• Communication and Interpersonal skills
• Exceptional organization and time management skills
• Intermediate mathematical knowledge - markups, discounts, combining/converting measurements, counting inventory, etc.
• Excellent mentoring, coaching and people management skills
• Exceptional managerial skills.
• Ability to follow directions and complete tasks with minimal supervision.
• Interpersonal and customer service skills for interacting with fellow employees.
• Excellent written and oral communication skills.
• Problem-solving skills.

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company's sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the "at-will" employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Group is an Equal Opportunity Employer.