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South Bay Solutions, Inc.
Quality Assurance ManagerSouth Bay Solutions, Inc. • Fremont, CA, United States
Quality Assurance Manager

Quality Assurance Manager

South Bay Solutions, Inc. • Fremont, CA, United States
22 days ago
Job type
  • Full-time
Job description

Quality Assurance Manager

South Bay Solutions is a high-precision machine shop, making parts for semiconductor, medical devices, and advanced tech hardware. Our tolerances are measured in microns, our equipment is top-of-the-line, and our team is passionate about quality craftsmanship.

Job Description

The Quality Assurance Manager leads all quality functions to ensure compliance, product integrity, and continuous improvement in a manufacturing environment. This role oversees QC, QE, QMS, and FAI activities while driving corrective actions, reducing defects, and managing supplier and customer quality. The position partners cross-functionally to integrate quality into processes and support operational and business goals.

Key Responsibilities

  • Lead and manage all quality functions, including:
    • Quality Control (inspection, CMM programming, lab operations)
    • Quality Engineering (RCCA, supplier quality, customer quality, MRB)
    • QMS Management (audits, document control, system effectiveness)
    • First Article Inspection (FAI / AS9102 package completion)
  • Establish and drive the company's quality strategy aligned with operational and financial goals
  • Develop, monitor, and improve key quality metrics (PPM, scrap, rework, COPQ, audit performance, FAI turnaround)
  • Ensure effective root cause analysis and corrective action processes are implemented and sustained
  • Oversee supplier quality performance, including issue resolution and escalation
  • Ensure timely and high-quality responses to customer quality issues and maintain strong customer confidence
  • Drive reduction of internal defects and variation through data-driven process improvements
  • Ensure the Quality Management System is compliant, effective, and actively used by the organization
  • Lead internal and external audit activities and maintain certification requirements
  • Improve efficiency and throughput of inspection and FAI processes to support production flow
  • Serve as the escalation point for critical quality issues impacting customers or operations
  • Partner cross-functionally to ensure quality is built into processes during NPI and production

Required Skills

  • Strong leadership capability with experience managing multiple quality functions (QC, QE, QMS, FAI)
  • Deep understanding of quality systems (AS9100 / ISO 9001) and ability to ensure practical, effective implementation
  • Proven root cause and corrective action expertise (8D, 5-Why, Fishbone) with a track record of reducing repeat issues
  • Solid knowledge of manufacturing processes, preferably CNC machining and high-mix/low-volume environments
  • Strong working knowledge of GD&T, inspection methods, and metrology systems (including CMM)
  • Ability to analyze quality data and drive improvements in PPM, scrap, rework, and overall cost of poor quality
  • Experience managing supplier quality issues and driving corrective actions with external vendors
  • Strong customer-facing skills, including handling complaints, RMAs, and formal responses (8D, SCAR)
  • Ability to balance compliance with operational efficiency (avoid over-inspection, build practical systems) Effective cross-functional communication and problem-solving skills with Operations, Engineering, and Supply Chain

Education / Experience

  • Bachelor's degree in Engineering, Quality, or related technical field (or equivalent experience)
  • 7+ years of experience in quality within a manufacturing environment
  • 3+ years of leadership experience managing quality teams or multiple quality functions
  • Experience in semiconductor and medical industries preferred
  • Strong familiarity with ISO 13485 and ISO 9001 standards
  • Background in CNC machining or precision manufacturing strongly preferred
  • Six Sigma certification (Green Belt or higher) preferred

Schedule

  • 8 hour shift
  • Monday to Friday

Benefits

  • Health Insurance (Medical/Dental/Vision) paid 100% for employees
  • Life insurance policy
  • Safe Harbor 401(K) plan
  • 401(K) matches
  • Paid time off (vacation/sick/holidays/floating holiday)
  • Referral program

*** We do not offer visa sponsorship***

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Quality Assurance Manager • Fremont, CA, United States

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