Location: Remote (EST or CST - New England preferred but not required) Term: 6+ Months
Must have:
Looking for a contractor to support the CX team as an Experience Manager. Job Description: Responsible for understanding where there are gaps in experience for members, providers, and employers. Work with other groups internally, such as the analytics team and research team, and incorporate that information into their assessments. Bring that information into conversations with the respective business stakeholders, learn about the business-unit priorities, and merge the business and customer needs. Therefore, it is extremely important that this person has strong collaboration and communications skills. They should have proven experience working across internal groups and gaining buy-in for initiatives. This is primarily an operational role. They will be working through data sets, creating research requests, etc., but there is an element of strategy as well. Once they identify the need from the customer, they will need to align it with the business goals. Almost a product-owner mentality. They don't need to be highly technical, but they should be comfortable analyzing and utilizing data.
Preferred Experience and Skills:
W2 Only _ Customer Experience Manager _ Remote. • Boston, MA, United States
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