EVNSC Site Manager

Everett New Start Center Site Manager

The Site Manager is responsible for the day-to-day operational management of the facility, ensuring safe, consistent, and effective 24/7 operations. Working closely with the Client Services Manager and Program Director, this role oversees frontline staff, coordinates shift coverage, and ensures that site functionsincluding safety, security, and facility conditionsare carried out in accordance with program policies and standards. The Site Manager serves as the primary on-site operational leader, maintaining a safe and well-functioning environment through proactive monitoring, enforcement of program rules, and timely response to incidents and maintenance needs, while coordinating staff activities, managing daily operations, and communicating site needs to program leadership.

This job description should not be interpreted as all-inclusive. It is intended to identify the essential responsibilities and requirements of this position. You may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Provide direct management, coordination, and oversight of day-to-day site operations to ensure a safe, functional, and well-maintained environment for clients, staff, and visitors.
• Supervise and direct frontline staff, including Shelter Monitors and other assigned personnel, ensuring adequate shift coverage, clear expectations, and consistent performance across all shifts.
• Develop and maintain daily staff schedules and respond to call-outs or coverage gaps to ensure uninterrupted 24/7 operations.
• Provide orientation, training, and ongoing supervision to staff, volunteers, and interns to ensure adherence to program policies, procedures, and service expectations.
• Monitor staff performance and provide coaching, feedback, and corrective action in coordination with program leadership to maintain a high standard of service delivery.
• Oversee site safety and security operations, including coordination with contracted security personnel, enforcement of program rules, and proactive identification and mitigation of risks.
• Respond to emergency and crisis situations, making independent decisions within policy guidelines, and ensuring appropriate communication with emergency services and supervisory staff.
• Monitor site-level expenditures on a monthly basis to ensure alignment with the approved program budget and identify any variances or concerns.
• Participate in budget development and planning in coordination with the Program Director, providing input on operational needs, staffing, and resource allocation.
• Lead incident management processes, including documenting incidents, reviewing reports for accuracy and completeness, identifying patterns or risks, and escalating concerns to program leadership as appropriate.
• Enforce program policies and procedures, including Code of Conduct, habitability standards, and safety protocols, ensuring consistent application across staff and clients.
• Conduct routine site walkthroughs and inspections to identify hazards, maintenance needs, policy violations, and other concerns, and take appropriate corrective or reporting action.
• Manage the condition and readiness of client rooms, including oversight of room inspections, unit turnovers, and coordination of maintenance and repair requests.
• Coordinate with facilities staff, contractors, and vendors (e.g., maintenance, janitorial, pest control, security) to ensure timely completion of work orders and overall site functionality.
• Maintain and track facility inventory, including food, hygiene supplies, and operational materials, and proactively anticipate and address supply needs.
• Ensure cleanliness and organization of all site areas, including common spaces and client rooms, in alignment with health and safety standards.
• Coordinate with case management staff to address client-related concerns, including behavior, room conditions, and engagement, to support overall program success.
• Support client stability by providing crisis intervention and de-escalation as needed, and by reinforcing a safe and respectful environment.
• Maintain accurate and timely documentation, including incident reports, maintenance logs, inventory tracking, and operational reports.
• Generate reports and provide regular updates to program leadership regarding site operations, incidents, staffing, and facility needs.
• Participate in staff meetings and communicate effectively with program leadership and cross-functional teams to ensure alignment of operations and services.
• Prepare general correspondence and perform administrative functions as requested.
• Ensure compliance with Salvation Army policies, procedures, and safety requirements, including those outlined in the Policy & Procedure Manual and Employee Handbook.
• Perform other job-related duties as assigned.

College degree preferred; HS Diploma or GED required, Minimum of one year of experience in public contact / Customer Service, Minimum of two years of administrative experience.

• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Detail-oriented attention to detail required
• Customer service mindset
• Team player
• Strong use of the English language in verbal and written communication
• Ability to work in a fast-paced environment and maintain poise under pressure
• Proficient in Microsoft Word and Excel
• Knowledge with the use of email program Outlook
• Working knowledge of integrated database applications and ability to use new software programs with basic training

Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis, Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead, Ability to operate telephone, Ability to operate a desktop or laptop computer, Ability to lift up to 45lbs, Ability to access and produce information from a computer, Ability to interpret and understand written instruction

Work is primarily conducted in a sheltered environment, with occasional outdoor duties. The indoor setting ensures a consistent and predictable work environment, free from the discomfort of inclement weather changes. However, some discomfort may be related to noise, dust, dirt, and similar factors. For the occasional outdoor tasks, please dress according to the weather forecast.

The Salvation Army reserves the right to reassign, review the job, or require that different or additional tasks be performed based on the organization's needs or when circumstances change.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as employees to undermine the Salvation Army's religious mission.

This position is located at our shelter in Everett, Washington. Upon hire, the assigned schedule will be confirmed based on operational and program needs of the shelter.

Scheduling may vary depending on the shelter operations and program coverage.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

This position works at a site that may require mandatory vaccination of employees, without exemption, based on local governmental orders from the County and the City.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.

A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer-paid life insurance policy covers employees. Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months' service time.

Paid Vacation: Two weeks annually, accruing from day one, for non-exempt positions. Four weeks annually, accruing from day one, for exempt positions. Accrued vacation is eligible for use after six months' service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.