Client Service Manager

Client Service Manager

Copay is currently looking to hire a Client Service Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will manage productivity, professionalism, and the overall development of clients as assigned as a part of their book of business. The Client Services Manager will help ensure that all teams within Corpay Lodging are working for the benefit of Corpay Lodging, its employees, and its customers. In addition, the Client Services Manager will participate in a variety of projects, work groups, and events based on department and company needs. The role will include negotiating renewals and contract ownership for small to mid-sized clients. You will report directly to the Director of Client Services and regularly collaborate with other teams and departments.

As a Client Service Manager, you will be expected to work in an office environment. Copay will set you up for success by providing:

• Assigned workspace in Wichita, KS
• Company-issued equipment
• Formal, hands-on training

The responsibilities of the role will include:

• Maintaining and developing relationships between Account Managers and Clients, which includes:
• Productivity and status reports for clients
• Managing and interacting with assigned Account Managers in their responsibilities to hold a full knowledge base on their individual clients
• Meeting all Renewal Requirements within the assigned book of business
• Ensuring that all escalated client issues are addressed and resolved in a timely manner
• Promoting accuracy in all client activity, along with a superior level of service
• Reviewing and monitoring all client activities related to ensuring that service levels are consistent, promoting synergies, and working towards product enhancement for all lines of business
• Monitoring and tracking the profitability of accounts; ensure that all Corpay Lodging metrics are being met
• Monitoring and tracking the production of accounts; this includes but is not limited to total room nights, revenue, income, income per block, income per reservation, decline %, etc.
• Scheduling Client Quarterly reviews in conjunction with the Account Manager and/or Senior Account Manager
• Working to develop assigned team members
• Promoting all new product solutions to the assigned book of business
• Recapping the productivity of all assigned accounts and monitoring trends for reporting
• Responsible for participating in and/or coordinating projects, workgroups, and events
• Traveling as required to support clients and or leadership needs
• May require more than 40 hours per week
• Responsible for all other duties assigned as needed

Qualifications & Skills:

• Bachelor's degree in business administration, or related discipline (preferred)
• 3+ years of hands-on operational experience at Corpay Lodging; 3-5 years previous account management or supervisor experience
• Demonstrated commitment to high professional ethical standards and a diverse workplace
• Critical thinker with the ability to address business issues, keeping the entire business in focus
• Subject matter expert for all policies and procedures within Corpay Lodging
• Proven strong interpersonal, communication, and presentation skills
• Notable successes in collaborating to achieve winning outcomes
• Proficiency in Microsoft Excel, Word, PowerPoint, Project, and Outlook
• Solid people management skills in goal setting, delegating, and coaching

Benefits & Perks:

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer

Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please visit:

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