Operations Manager

Operations Manager, Miami, FL

ABOUT QCD: Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation. At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.

About The Job

The Operations Manager plans and manages warehouse, and transportation operations to meet QCD and GSF objectives for quality, efficiency, productivity, and customer satisfaction. This person is expected to assume General Manager duties in senior management's absence. This location has approximately 130 associates in a non-union environment.

What You'll Do

• Plans and coordinates warehouse, transportation, and purchasing activities to ensure that department and GSF productivity and quality objectives are met or exceeded.
• Manages assigned staff, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. Assists in the recruitment and selection of employees.
• Audits operational procedures and programs to identify and implement improvements in product availability, storage, sanitation, security and inventory delivery, resulting in increased timeliness and productivity.
• Develops, audits, and controls the budget within plan.
• Oversees purchasing, leasing, and maintenance of distribution equipment (tractors, trailers, material handling equipment) to achieve safety, longevity, and efficiency objectives.
• Develops and implements policies and procedures to comply with company, customer, and regulatory agency guidelines for safety and productivity.
• Communicates with senior management and employees to ensure the effective dissemination of company policies, analysis, and operations-related information required for effective decision-making.
• Performs other related and assigned duties as necessary.

Leadership/Management Responsibility

Manages, through subordinate supervisors, approximately 100 mostly hourly employees

Performance Categories

• Productivity/quality standards: accuracy, timeliness, thoroughness
• Productivity/quality standards: cases per man hour
• Productivity/quality standards: delivery efficiency and timeliness
• Productivity/quality standards: off load rates
• Regulatory agency compliance
• Plant and delivery equipment cleanliness and serviceability
• Budget
• Cost containment
• Employee development
• Recruitment and retention of workforce to meet GSF's staffing needs
• Teamwork within the department and across departments
• Customer satisfaction
• Vendor relations
• Safety standards and procedures: employees
• Safety standards and procedures: food
• Safety standards and procedures: facility and equipment

What You'll Need

Education/Certification: Bachelor's degree in Business Administration, Supply Chain, and/or with a concentration in Logistics or Distribution management from an accredited college or university. Experience:

• 7 to 10 years of work experience in a distribution environment encompassing transportation and warehouse management experience. (Preferred)
• Food distribution experience preferred.
• Bilingual: English/Spanish preferred
• Some P/L management experience needed.

Knowledge of (B/basic; J/journey; E/expert):

• Warehouse concepts and techniques (E)
• Transportation concepts and techniques (E)
• Purchasing concepts and techniques (J)
• Regulatory policies and procedures (OSHA, DOT) (J)
• Budgetary concepts and procedures (J)
• Financial analysis and reporting (J)
• Customer service concepts and techniques (J)
• Management concepts and techniques (J)
• Inventory control concepts and techniques (J)
• Computerized inventory control systems (J)
• PC word processing/spreadsheet software (B)

Skill and ability to:

• Manage and motivate employees in a team-based environment
• Identify problems or irregularities for early resolution
• Communicate and coordinate effectively with employees verbally and in writing
• Communicate and coordinate effectively with internal and external customers
• Travel via airplane and automobile
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Act in accordance with GSF's Values and Creed

What You'll Get

• People First: At Golden State Foods, we're not just a company; we're a dynamic community where your talents are celebrated, and your ambitions are nurtured.
• Values Driven: Our core values drive everything we do, creating a culture of innovation, integrity, and excellence. But we're not content with just being great; we strive for greatness in every aspect of our work.
• People Development: At GSF we strive to continually develop our people to prepare us all for the needs of tomorrow.
• Philanthropy & Sustainability: We're committed to making a difference beyond our walls through philanthropy and sustainability efforts across all our locations around the globe.
• Extensive Benefits: Golden State Foods believes in a holistic approach to wellness focusing on the whole person with benefits that support those needs.

WHY JOIN US We're not just in the business of distribution - we're in the business of development. Your ambition accelerates our whole team's progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. ?? As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies. At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too. QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community. Equal Opportunity Employer: We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.