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Little Pops New York Pizzeria
Shift Leader - LisleLittle Pops New York Pizzeria • Aurora, IL, US
Shift Leader - Lisle

Shift Leader - Lisle

Little Pops New York Pizzeria • Aurora, IL, US
2 days ago
Salary
$20.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • 401(k) matching
  • Employee discounts
  • Flexible schedule
  • Paid time off
  • Health insurance

We’re a family-owned New York–style pizzeria and trattoria offering classic Italian cuisine and award-winning pizza in a warm, welcoming setting. Our passion for authentic flavor and genuine hospitality makes every guest feel like part of our family!

Why Join Us?
This is not just another restaurant job—it’s a chance to be part of something authentic. If you’re passionate about pizza, Italian food, guest-first service, and helping a local business thrive, we’d love to welcome you to our team.

Role Overview
As our Front-of-House Shift Lead, you’ll oversee the dining room during your shift—stepping in when management is off-duty. You’ll lead by example, keep service smooth, and ensure every guest leaves smiling.

Core Responsibilities:


  • Own the FOH during your shift: open/close, supervise, and support hosts, servers, and bussers
  • Conduct pre-shift team briefings and post-shift wrap-ups
  • Manage guest flow, reservations, waitlists, and seating logistics
  • Take and resolve guest feedback and minor issues quickly and professionally
  • Act as the point person for FOH operations in the absence of the GM or the Assistant Manager
  • Train and mentor newer team members on service standards and POS systems
  • Handle shift-level cash and financial closeouts accurately
  • Maintain dining room cleanliness, ambiance, and readiness throughout service
  • Communicate effectively with the kitchen and BOH teams to keep orders flowing
Qualifications:


  • Minimum 1 year of experience as a shift lead, team captain, supervisor or similar in a casual/fast‑casual or Italian-style restaurant
  • Strong command of front-of-house roles: host, server, expo, cash handling, etc.
  • Excellent multitasking, organizational, and leadership abilities
  • Outstanding communication and a guest service mindset
  • Reliable, professional, and flexible—able to work evenings, weekends, and holidays
  • Comfortable standing for long shifts and assisting with light physical tasks
  • Food handler certification and Bassett certificate required
What We Offer:


  • Competitive hourly pay + tips on night shifts
  • Staff meals and discounts for family
  • Hands-on training and leadership development within a tight-knit, family-run environment
  • Flexibility in scheduling, with priority given to dependable availability
  • The opportunity to grow with us as we expand our local reputation

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Shift Leader - Lisle • Aurora, IL, US

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