Oversee the day to day operations of the business unit. Execute strategies to manage operations including: hiring, employee engagement, employee development, quality and corporate controls. Identification and implementation of process and policy improvements. Behavioral and statistical coaching of staff. Ensure customer experience, quality, productivity, budget and department goals are achieved. Development and motivation of staff to ensure that performance standards are met while still maintaining quality customer service to our internal and external customers. Active review of existing performance and exception reports to maintain adequate control over achieving desired results and mitigating risk. Review and update to existing procedures and controls as necessary.
Duties include:
Specifications:
Select Portfolio Servicing is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Director Operations • Salt Lake City, UT, United States
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