FRONT OFFICE MANAGER

Front Office Manager

Renaissance Baton Rouge is looking for a full-time Front Office Manager. The Front Office Manager is responsible for ensuring the operation of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, and Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

Education & Experience:

• At least 4 years of progressive experience in a hotel or a related field; and at least 2 years of related experience; or a 2-year college degree and 4 or more years of related experience.
• Previous management experience required.
• Must be proficient in Windows, Microsoft Office etc.

Physical Requirements:

• Long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work and understand financial information and data, and basic arithmetic functions.

Some of the Essential Functions of the Positions Include:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Expotel Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Maintain a warm and friendly demeanor at all times.
• Respond to all guests requests, problems, complaints, and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Room Division personnel according to Expotel Hospitality Service S.O.P.'s.
• Prepare and conduct all front-of-house Room Division interviews and follow hiring procedures according to Expotel Hospitality Service S.O.P.'s. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
• Develop employee morale and ensure training of Rooms Division personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
• Monitor oversold dates to ensure the maximization of rooms revenue.
• Tour rooms operating departments daily, greeting employees and soliciting feedback.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
• Monitor and support the corporate Guest Recognition Program.
• Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
• Monitor and ensure compliance with Expotel Hospitality Service S.O.P.'s in Rooms and Loss Prevention.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Monitor labor expenses through schedule approval process and ensure budgeted productivity.
• Participate in required M.O.D. program as scheduled.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
• Operate phones and radios efficiently and professionally in communicating with hotel staff.
• Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff are knowledgeable in understanding and implementing corporate programs.
• Monitor all V.I.P's, special guests and requests.
• Perform any other duties as requested by the Director of Rooms, Human Resources and/or General Manager.

Why Join Our Team?

In addition to excellent working conditions and competitive pay, Renaissance Baton Rouge offers a complete range of benefits to eligible team members.

• Medical, dental and vision benefits.
• Life Insurance.
• Short-term and Long-term disability.
• Employee Assistance Program
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation & Sick Time.
• 401(k) Retirement Savings Plan.

Discover the Difference at Renaissance Baton Rouge

We seamlessly blend Southern hospitality, upscale decor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat-panel TV and mini-refrigerator to store their favorite snacks. The hotel offers room service and an on-site restaurant for an upscale dining experience.

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EP Renaissance Baton Rouge, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.