Front Desk Supervisor

Guest Services Manager

We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.

Benefits:

• Competitive pay.
• Leadership development programs
• Hotel discount programs

Responsibilities:

• Supervise front desk.
• Handle escalated guest issues and special requests
• Maintain scheduling and training for front desk team
• Monitor guest feedback and implement service improvements
• Collaborate with other departments to improve operations

Requirements:

• 1+ years of hotel or hospitality experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends