Project Manager

Project Manager

Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.

To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.

We are seeking an experienced Project Manager to oversee the successful implementation of our cutting-edge inventory management and manufacturing software for new customers. The ideal candidate will work closely with customers and internal teams to ensure projects are delivered on time, within scope, and to the highest standard of quality. This role is critical to driving customer satisfaction and adoption of our software solutions.

The Project Manager will define project scope, manage timelines and deliverables, and coordinate efforts across stakeholders, including the Implementation Specialist and Data Migration Specialist. This individual will act as the primary point of contact for the customer throughout the implementation journey, fostering collaboration and ensuring a seamless onboarding experience.

Key Responsibilities

Project Management & Execution

• Serve as the primary point of contact for customers from the point of sale through full implementation and onboarding.
• Develop detailed project plans, including scope, timelines, milestones, and resource allocation, tailored to customer needs.
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful delivery.
• Ensure all deliverables meet quality standards and customer expectations.

Collaboration & Coordination

• Manage and align the workstreams of Implementation Specialists and Data Migration Specialists to meet project objectives.
• Facilitate regular communication between internal teams and customer stakeholders to ensure alignment and transparency.
• Coordinate data migration activities, ensuring data accuracy and integrity throughout the implementation process.
• Work closely with Implementation Specialists to align training and software setup with the customer's business needs.

Customer Relationship Management

• Build and maintain strong, collaborative relationships with customers to ensure satisfaction and successful adoption of the software.
• Act as a trusted advisor, proactively addressing customer concerns and providing guidance on best practices.
• Manage expectations and provide regular updates to stakeholders on project status, milestones, and challenges.

Reporting & Documentation

• Maintain accurate project documentation, including meeting notes, project plans, and status reports.
• Provide regular updates to internal leadership on project progress, risks, and outcomes.
• Contribute to the continuous improvement of implementation processes and tools by sharing feedback and insights.

Qualifications

Education & Experience

• Bachelor's degree in Business Administration, Project Management, or a related field (or equivalent experience).
• 3+ years of project management experience, preferably in software implementation or SaaS environments.
• Proven track record of managing complex projects with multiple stakeholders and tight deadlines.

Skills & Competencies

• Strong knowledge of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., JIRA, MS Project, or similar).
• Exceptional organizational and time management skills, with a keen eye for detail.
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Familiarity with inventory management or manufacturing software is a plus.

Certifications

• PMP, PRINCE2, or other relevant project management certifications preferred.

Benefits

• Flex PTO policy with no accrual needed allowing employees the time they need away from work
• Multiple healthcare options to choose from including PTO and HSA options with matching company contributions to an employee's HSA account
• Paid parental leave
• 401K matching
• On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office

EEO

Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ADA

Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.