Sr. Product Manager

Lead / Senior Strategic Program / Product Manager- Dispute Management

Location: Purchase, NY (Onsite required 3 days a week)

At *** (Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change. *** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, *** is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

We are currently hiring for a Business Acumen Program Manager with excellent presentation and communication skills. Experience in Payments or BFSI preferably in Dispute Management. Strong skills in risk management, stakeholder communication, and governance.

Required Skills:

• 15+ years of experience in Technical Program Management / Project Management
• Strong background working with Business / Product teams
• Experience managing large, complex, multi team programs
• Strong skills in risk management, stakeholder communication, and governance
• Experience in enterprise systems, integrations, or platform delivery

Preferred Qualifications:

• Experience in Disputes, Payments, Financial Services, or BFSI
• PMP, SAFe, Scrum Master, or equivalent certification
• Experience working with global onshore/offshore delivery models
• Exposure to cloud, APIs, data platforms, or large enterprise architectures

Key Responsibilities:

• Anticipates potential planning gaps and the impact of changes to improve plan specifics in current/ future projects across more complex work efforts
• Identifies when a project is going off track and adjusts as needed to guarantee internal customer expectations are met
• Anticipates future project risks and thoroughly prepares contingency plans by voluntarily going beyond expectations across technology project initiatives
• Own end to end program delivery across multiple technical projects and workstreams
• Define and maintain program plans, milestones, dependencies, and critical paths for business teams
• Track progress against schedule, scope, and deliverables, ensuring predictable outcomes
• Act as the single point of contact for program execution and status
• Communicate clearly with business stakeholders, product owners, and leadership
• Provide regular program updates (weekly/monthly) including risks, dependencies, and mitigation plans
• Drive alignment across multiple teams and vendors
• Identify and manage program level risks, assumptions, and dependencies
• Proactively escalate issues with clear impact analysis and mitigation options
• Maintain governance artifacts such as: RAG status Program dashboards Burndown / milestone tracking Executive summaries

*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities.