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Chick-fil-A
Evening Restaurant ManagerChick-fil-A • Bolingbrook, IL, United States
Evening Restaurant Manager

Evening Restaurant Manager

Chick-fil-A • Bolingbrook, IL, United States
4 days ago
Job type
  • Full-time
Job description

Manager Position at Chick-fil-A Bolingbrook

Chick-fil-A Bolingbrook is seeking talented, energetic, and enthusiastic individuals with a passion for service and leadership. As a Manager, you'll do more than lead a team you'll gain valuable personal and professional experience through our paid 6-week in-restaurant training program. At Chick-fil-A, leadership is an opportunity, not just a job.

Job Summary:

  • Work 56 days per week, including Saturdays (Sundays always off)
  • Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
  • Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
  • Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
  • Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
  • Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
  • Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
  • Implement decisions and strategic business objectives from the director team and the Owner/Operator.
  • Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
  • Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
  • Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
  • Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
  • Empower, encourage, and provide honest feedback to team members on a daily basis.
  • Ensure all team members on shift are aware of the plan, goal, and vision for the day.
  • Oversee team member contests and recognition during shifts.
  • Ensure portions are correct and meet weight and presentation expectations.
  • Protect the customer experience by ensuring packaging, food presentation, and quality is top level.
  • Ensure store is neat, clean, and organized at all times
  • Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
  • Appropriately handle customer requests and facilitate customer recovery
  • Enforce disciplinary system and violations of the Team Member Policy Handbook.
  • Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

Essential Qualifications:

  • Education: High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.
  • Experience: One year or more of prior experience in hospitality, retail, hotel, restaurant, or quick-service industry

Essential Functions:

  • Cash Handling: Frequently
  • Standing/Walking: Constantly
  • Sitting: Occasionally
  • Outdoor Work: Occasionally
  • Lifting:
    • 10 lbs or less: Constantly
    • 1120 lbs: Constantly
    • 2150 lbs: Frequently
    • 51100 lbs: Occasionally

Key Attributes & Qualities:

  • Teachable and growth-minded
  • Commitment to providing remarkable hospitality
  • Team-first mentality
  • Guest first service approach
  • Works efficiently under pressure
  • Effective communicator and multitasker
  • Self-motivated and proactive
  • Treats all individuals with dignity, honor, and respect

Leadership Characteristics:

  • Character: Lives out Chick-fil-A values
  • Chemistry: Servant leader with a team-focused attitude
  • Competency: Problem solver committed to excellence
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Evening Restaurant Manager • Bolingbrook, IL, United States

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