AFC Urgent Care Clinic Manager/Practice Manager

Clinic Manager (Center Administrator)

AFC Urgent Care Chino is committed to delivering high-quality, convenient healthcare to our community. We are seeking an experienced, results-driven Clinic Manager (Center Administrator) to lead clinic operations, develop high-performing teams, enhance patient experiences, and drive sustainable growth and profitability. This position works closely with ownership, providers, and staff to ensure operational excellence, financial success, regulatory compliance, and exceptional patient care. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

The Clinic Manager is responsible for the overall operational management and performance of the urgent care center. This role oversees daily administrative and clinical support operations, staffing, financial performance, patient experience, business development, and regulatory compliance. The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has a proven ability to improve operational performance, drive patient growth, and build high-performing teams.

Key responsibilities include:

• Oversee daily clinic operations and administrative functions.
• Create, implement, and manage clinic opening and closing procedures.
• Ensure efficient patient flow and minimize patient wait times.
• Partner with providers to support high-quality patient care and clinic efficiency.
• Manage staffing levels, employee schedules, and clinic workflows.
• Develop and implement operational policies and procedures.
• Ensure compliance with HIPAA, OSHA, CLIA, labor laws, and AFC standards.
• Oversee facility maintenance, equipment management, and inventory controls.
• Maintain clinic cleanliness, organization, and readiness standards.
• Lead operational improvement initiatives and support clinic growth.
• Manage clinic financial performance and operational metrics.
• Monitor collections, deposits, reconciliation, and cash controls.
• Ensure accurate registration, insurance verification, and charge capture.
• Oversee front desk collection performance including copays, deductibles, coinsurance, self-pay, and occupational medicine services.
• Identify revenue leakage and implement corrective actions.
• Collaborate with billing and revenue cycle teams to improve reimbursement performance.
• Manage clinic expenses and support budget objectives.
• Develop, monitor, and report clinic KPIs.
• Analyze trends and identify opportunities for operational improvements.
• Monitor patient satisfaction and service quality.
• Ensure readiness for audits, accreditation reviews, and regulatory inspections.
• Implement continuous quality improvement initiatives.
• Recruit, onboard, train, coach, and develop clinic staff.
• Conduct performance evaluations and provide ongoing feedback.
• Manage attendance, scheduling, and staffing coverage.
• Partner with HR on employee relations, disciplinary actions, and performance improvement plans.
• Foster a culture of accountability, teamwork, professionalism, and service excellence.
• Coordinate staff meetings, training programs, and professional development activities.
• Promote a patient-first culture focused on exceptional customer service.
• Monitor and respond to patient feedback, reviews, and service concerns.
• Manage online reputation and patient satisfaction initiatives.
• Support social media engagement and local marketing efforts.
• Build relationships with employers, schools, sports organizations, and community partners.
• Support growth of occupational medicine, workers' compensation, DOT physicals, and employer services.
• Partner with ownership to execute business development and patient growth strategies.

Key performance indicators include:

• Patient volume growth
• Patient satisfaction scores
• Google review rating and review volume
• Call conversion rates
• Appointment confirmation rates
• Front desk collection performance
• Insurance verification accuracy
• Billing and registration accuracy
• Clinic profitability
• Patient wait times
• Employee retention and engagement
• Occupational medicine revenue growth
• Employer account development
• Clinic cleanliness and compliance scores

Qualifications required:

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
• Minimum 35 years of healthcare leadership experience.
• Minimum 2 years of supervisory or management experience.
• Experience managing clinic operations, staffing, and patient service.
• Strong knowledge of healthcare compliance, HIPAA, OSHA, and regulatory requirements.
• Experience with EMR/EHR systems, Microsoft Office, and practice management software.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong understanding of insurance verification, collections, and revenue cycle processes.
• Urgent Care management experience.
• Occupational Medicine and Workers' Compensation experience.
• Experience managing provider schedules and clinic productivity.
• Medical Assistant, LVN, X-Ray Technician, or other clinical certification.
• Experience with community outreach, social media, and local marketing initiatives.

Company Overview:

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). Compensation: $65,000.00 - $75,000.00 per year.

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

We are an Equal Opportunity Employer.