Partner Manager, Agency & Technology Partnerships

Partner Manager

Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience. Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence. At Swap, we're building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.

About This Role

We are seeking a Partner Manager to join our expanding team and play a pivotal role in driving revenue growth and strengthening strategic partnerships with key partners. This position focuses on building impactful relationships, executing joint go-to-market (GTM) strategies, and ensuring measurable success for both the company and its partners. The Partner Manager will collaborate closely with internal teams across sales, marketing, and product to deliver value to partners and drive market share growth in the eCommerce landscape. This role is ideal for someone ready to join a growing team with opportunities to grow with Swap as we undergo a very exciting growth journey. The ideal candidate comes with a proven track record in partnerships and who thrives in a startup environment and is passionate about transforming e-commerce through cutting-edge technology.

Responsibilities:

• Revenue Growth & Go-to-Market Strategy

  • Plan and execute joint Go-to-Market initiatives alongside partners to drive partner-sourced revenue growth.

  • Own your portfolio to drive pipeline growth and meet booking targets directly tied to partnerships.

  • Collaborate with partners on joint sales efforts, including co-selling, lead generation, and pipeline acceleration.

• Partner Enablement & Advocacy

  • Support internal sales teams in articulating the value of partnerships, advocating for partner solutions and services.

  • Establish and align with key partners for ongoing learning and enablement opportunities to ensure Swap's product and roadmap is driving value for shared clients.

  • Track and monitor sales performance metrics tied to partnerships, ensuring alignment with revenue goals.

  • Build and maintain trusted, revenue-focused relationships with key partners, serving as the primary point of contact for all GTM activities.

• Partner Relationship Management

  • Conduct regular business reviews with partners to assess performance, identify new opportunities, and resolve challenges being faced.

  • Advocate for partners internally, ensuring their needs are addressed across product, marketing, and sales teams.

• Marketing Collaboration & Demand Generation

  • Align closely with Swap and our partners' marketing teams to co-develop and execute joint demand generation campaigns.

  • Manage leads generated through partner activities, such as co-marketing initiatives or events.

  • Leverage co-branded marketing materials, case studies, and success stories to amplify visibility and sales impact.

• Performance Monitoring & Reporting

  • Track and report on the performance of partnerships using KPIs tied to partner-sourced revenue, partner influenced revenue, and partner co-marketing effectiveness.

  • Provide regular updates to senior management on partnership outcomes and areas for growth and program needs as we scale.

  • Continuously refine GTM strategies based on performance data and market feedback.

  • Maintain CRM hygiene and ensure data accuracy in HubSpot.

Requirements

• Minimum 3 years of experience in B2B SaaS partnerships, preferably within e-commerce or related industries.

• Proven track record of meeting or exceeding targets in a commercial role.

• Strong consultative and negotiation skills. You're able to articulate commercial strategy and understand what motivates decision making.

• Proficiency with CRM systems (HubSpot) and sales engagement platforms.

• Familiarity with e-commerce platforms, marketplaces, and SaaS solutions is a plus (not essential)

• Highly motivated, self-starter, team player with an entrepreneurial mindset.

• Ability to manage multiple priorities and thrive in a fast-paced, hypergrowth environment.

Diversity & Equal Opportunities:

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.