Families come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.
We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.
Position Overview
As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."
You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations
You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant
What You Can Expect
Shift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.
Weekly Pay!
Competitive pay
Medical, dental, vision, RX
401K
Flexible Schedules we want you to have adventures outside of work
Discounted Meals
Advancement opportunities within our Management Career Path
We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's
What We Expect From You
If a Wendy's restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.
Min 1 year restaurant experience preferred
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Must be at least 18 years of age
HS diploma or equivalent & possess all documents required by state and federal law
Ability to multi-task while maintaining composure and giving sound advice and direction
Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment
Must be able to stand for prolonged periods of time
Use restaurant equipment such as a headset, register or grill
Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
Must be available to report for work promptly and regularly
Must have or be willing to obtain ServSafe certification by end of training
If We've Just Described You, Text WEN98 to 25000 to Apply Now!
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
3213 PRINCETON ROAD INDIAN SPRINGS, OH 45011
Customer Service Manager • Columbus, OH, United States
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