Cares Program Supervisor
Community Outreach - Fuller - Hayward, CA 94541
Overview
Salary Range $70,304.00 - $72,000.00 Salary/year Position Type Full Time Education Level 4 Year Degree Travel Percentage Up to 50% Category Nonprofit - Social Services
Description
Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.
POSITION OVERVIEW:
The Program Supervisor for Reentry & Respite Services is responsible for the coordination, oversight, and quality of services provided to individuals transitioning from incarceration, hospitalization, or acute behavioral health crises. This role ensures delivery of trauma-informed, culturally responsive, and recovery-oriented care that promotes stabilization, reduces recidivism and hospitalization, and supports successful reintegration into the community.
The Program Supervisor works in close collaboration with the Program Director and provides leadership to clinical and non-clinical staff. This position balances direct service, staff supervision, program operations, and system coordination, ensuring high-quality care and compliance with all funding and regulatory requirements.
This role upholds and champions the agency's mission, vision, and values while contributing to a collaborative and inclusive work culture.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Program Oversight & Direct Services:
- Maintain a reduced caseload, providing short-term, stabilization-focused services including assessment, crisis intervention, and transition planning
- Oversee delivery of reentry services, supporting individuals returning from incarceration or institutional settings
- Oversee respite services as a voluntary, non-hospital alternative for individuals experiencing emotional distress or psychiatric crises
- Ensure development and implementation of individualized service and reentry plans, including discharge and continuity of care planning
- Monitor client progress, engagement, and outcomes including stabilization, successful transitions, and linkage to ongoing services
- Conduct field-based services as needed, including home visits, community-based services, and accompaniment to appointments
- Ensure timely and accurate documentation in compliance with agency, county, and regulatory requirements
Staff Supervision:
- Provide day-to-day supervision, guidance, and support to assigned staff (therapists, case managers, peer staff, as applicable)
- Support staff in delivering trauma-informed, harm reduction, and culturally responsive care
- Guide clinical decision-making, including risk assessment, crisis intervention, and discharge planning
- Conduct regular individual supervision, team meetings, and case conferences
- Support onboarding and training of new staff and identify ongoing professional development needs
- Address performance concerns in a timely manner and collaborate with leadership and HR as needed.
Contract Management:
- Serve as liaison with funders and system partners regarding programmatic and operational matters
- Ensure program services are delivered in compliance with contract requirements
- Attend required meetings, trainings, and site visits
- Submit reports and documentation accurately and within required timelines
- Collaborate with administration and leadership on program performance and contract compliance
Program & Coverage Responsibilities
- Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
- Temporarily fill in unstaffed roles until the position is filled.
- Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
- Communicate staffing needs and operational impacts to leadership promptly.
Timekeeping & Attendance Responsibilities
- Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
- Ensure staff complies with established work schedules, attendance, and punctuality requirements.
- Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
- Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
- Submit approvals on time to support accurate payroll processing.
- Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
- Enforce organizational policies, procedures, and compliance with applicable labor laws.
Other
- Attend trainings and participate in events relevant to key responsibilities.
- Track and regularly report on key metrics for the responsible function areas.
- Leads and collaborates on projects supporting Agency objectives.
- Ensure staff compliance with documentation standards, timelines, and regulatory requirements
- Conduct regular chart reviews and support quality improvement processes
- Monitor use of electronic health record systems and data tracking tools
- Ensure adherence to HIPAA and all applicable federal, state, and county regulations
CORE COMPETENCIES:
Leading the self:
- Demonstrates ethics and integrity
- Displays drive and purpose
- Manages self and adapts to change
- Exhibiting leadership stature
- Practice self-awareness and continuous learning
Leading others:
- Communicates effectively
- Supports the professional development of staff
- Builds and maintains relationships
- Promotes effective teamwork
Leading the organization:
- Manages change
- Problem solves effectively
- Navigates organizational dynamics
- Develops and executes strategy
- Managing politics and influencing others
- Enhances organizational knowledge and skills
INCLUSION, RESPECT, AND COLLABORATION:
- Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
- Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
- Practice cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
- Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
- Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.
Qualifications
QUALIFICATIONS & EXPERIENCE:
- BA/MA Social Work, Criminal Justice, Public Administration or related field experience 2 plus years of related behavioral health, reentry services or working with justice involved populations
- Ability to serve a multicultural community
- Bilingual, English/Spanish preferred
- Proficient Computer skills (Outlook, Excel, Word, PPT/Canva)
- CA driver's license, vehicle in good condition, California car insurance and good driving record.
- Excellent interpersonal communication and writing skills.
- Ability to work professionally in a multi-cultural team setting, including ability to maintain client confidentiality.
- Ability to provide thorough assessments and develop relevant Individual Program Plans.
- Ability to quickly assess and respond to crisis situations
- Experience in non-profit and community-based organizations preferred.
- Demonstrates and models excellent "customer service" orientation and ability to work with diverse populations.
- Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
- Proficient in MS Office and Google Workspace products.
- Valid CA Driver's license required.
OTHER RESPONSIBILITIES:
