Talent.com
Hatch Global Search
Customer Service ManagerHatch Global Search • Nashville, TN, United States
No longer accepting applications
Customer Service Manager

Customer Service Manager

Hatch Global Search • Nashville, TN, United States
22 days ago
Job type
  • Full-time
Job description

Job Title

Essential Duties and Responsibilities

  • Plans, prioritizes, assigns, manages, supervises, reviews, and participates in the work of staff responsible for assigned Customer Service Department services and functions; ensures work quality of staff and adherence to policies and procedures and that of regulatory agencies.
  • Oversees addition of new accounts, customer billing, payment processing, and debt collections; intervenes in and resolves customer issues and concerns following established policies.
  • Establishes staffing schedules and resources to meet the demands of assigned tasks and customer demands, coordinates activities with other employees, departments, and outside agencies.
  • Participates in the development and implementation of goals, objectives, priorities, and policies and procedures including annual budgets of the Customer Service Department.
  • Participates in the selection, training, and evaluation of departmental staff.
  • Oversees the verification of the cash drawer balancing, cash handling procedures, depositing of customer payments and various other monetary instruments to banking institutions.
  • Assists the Fiscal Officer with independent audits and other complex responsibilities; prepares and presents customer service and billing reports to the management team and the Board of Commissioners as needed.
  • Prepares analytical and statistical reports related to customer service, billing, collections, and other operations and activities within the Customer Service Department.

Qualifications

MUST HAVE EXPERIENCE AT A PUBLIC UTILITY such as water and waste water, electric or gas

Education: NO DEGREE is required. Bachelor's degree from an accredited college or university with major course work in accounting, business management, finance, public administration, public relations or related fields would be a plus.

Experience: Five (5) years of increasingly responsible experience in customer service, billing, and cash accounting including two (2) years of supervisory and administrative responsibilities at a public utility.

Qualifications: Strong communication, ability to lead and handle sensitive information; good organizational skills, detail oriented; capacity to problem solve.

Why is This a Great Opportunity

Great location, desirable location. Completive salary.

Benefits include medical, dental, vision, defined benefit pension plan, short- and long-term disability, life insurance, employee assistance program, paid vacation, sick time, and holidays.

Create a job alert for this search

Customer Service Manager • Nashville, TN, United States

Similar jobs

General Manager

ISSA Personal TrainersHermitage, TN, United States
Full-time

Position Summary The General Manager is responsible for the overall leadership, financial performance, and day-to-day operations of the club.This role drives membership growth, develops high-perfor... Show more

 • Promoted

Service Manager - AUTOMOTIVE EXPRIENCE REQUIRED

Tire DiscountersMount Juliet, TN, United States
Full-time

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago.We are dedicated to providing exceptional automotive service with a focus on transpar... Show more

 • Promoted

Service Manager

AlscoNashville, TN, United States
Full-time

Classification:ExemptWe are Alsco Uniforms.We've been working hard for our customers since 1889 when we invented the uniform and linen rental industry.Alsco Uniforms has grown into a worldwide lead... Show more

 • Promoted

Service Manager

Everon LLCNashville, TN, United States
Full-time

Company Overview:At Everon, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect.When you're a part of Everon, you'll ha... Show more

 • Promoted

Team Lead Customer Service

Nashville General HospitalNashville, TN, United States
Full-time

Patient Access RepresentativeRole Expectations:Timely and accurate registrations, scheduling, complete benefit verification, patient education (regarding benefits), scanning, faxing, and appropriat... Show more

 • Promoted

Residential Sales Manager

Lee CompanyCollege Grove, TN, US
Full-time

To train, inspire and lead the Sales team to maximize every sales lead to the fullest, hold the sales team to following the organization’s selling system as well as ensuring that all daily job requ... Show more

 • Promoted

Retail General Manager

Visionworks of AmericaMount Juliet, TN, United States
Full-time +1

Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand.Whether it's a friendly voice over the phone, or a welcomin... Show more

 • Promoted

Service Sales Manager

Comfort Systems USANashville, TN, United States
Full-time

Lawrence has been doing it right for over 100 years.Our foundation of uncompromising integrity, unequaled service and effective project management has led us to where we are today.We are always sea... Show more

 • Promoted

Customer Sales Manager Dollar General

Kraft HeinzGoodlettsville, TN, United States
Full-time

Here at Kraft Heinz, our US Sales team aspires to be an Indispensable Partner with a Growth and Winning Mindset, acutely focused on Superior Execution every day.This is our guiding compass to grow ... Show more

 • Promoted

Service Manager

SkyworksLa Vergne, TN, United States
Full-time

Skyworks LLC is a family owned and operated business specializing in rental, sales and service of construction equipment.We are a team inspired by a positive culture to build exceptional customer e... Show more

 • Promoted

Service Manager

Maverick Group US LLCNashville, TN, United States
Full-time

Company SummaryWe are a leading distributor of CNC machine tools in North America.The company supplies modern machining equipment which includes machining centers, lathes, EDM machines, robotics, a... Show more

 • Promoted

Sales Manager

HCAOAHendersonville, TN, United States
Full-time

The Sales and Marketing Manager is responsible for promoting sales and creating a positive identity for the company through promotional material and personal visits.The Sales and Marketing Manager ... Show more

 • Promoted

Customer Success Manager

Thorndale PartnersNashville, TN, United States
Full-time

We are searching for a strategic thinker with a background in customer support, technology sales, technical project management, and/or strategic marketing management to manage client accounts for a... Show more

 • Promoted

Customer Service Representative I

E-SolutionsNashville, TN, United States
Full-time

Customer Service Representative.This is a temp to hire opportunity.Hours: Temp Hours: Monday-Friday 10:30am-6:30pm Once converted (pending attendance, performance, etc): Sunday-Thursday: 10:30-6:30... Show more

 • Promoted

Service Sales Manager

S.M. LawrenceNashville, TN, United States
Full-time

Lawrence has been doing it right for over 100 years.Our foundation of uncompromising integrity, unequaled service and effective project management has led us to where we are today.We are always sea... Show more

 • Promoted

HVAC Service Technician

ACS Air Conditioning Specialist IncROCKVALE, TN, United States
Full-time

The HVAC Senior Service Technician plays a crucial role in ensuring the optimal performance and reliability of heating, ventilation, and air conditioning systems.This position involves diagnosing H... Show more

 • Promoted

Sales & Service Manager - 12 South

Alo YogaNashville, TN, United States
Full-time

Sales & Service Manager - 12 South.Mall at Green Hills, Nashville, TN (10079).It's at the core of why we do what we do at ALOit's our calling.Because mindful movement in the studio leads to better ... Show more

 • Promoted

Service Manager - Delux WeHo

Kairoi Management LLCNashville, TN, United States
Full-time

Job TypeFull-timeDescriptionSERVICE MANAGERSeize Your Career Opportunity at Kairoi ResidentialAt Kairoi, we create exceptional living experiences at high-performing multifamily communities that del... Show more

 • Promoted

Restaurant Delivery - Receive 100% of Customer Tips

DoorDashUnionville, TN, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Quotations Manager

Elliott Electric SupplyMount Juliet, TN, United States
Full-time

Responsible for management of the Quotations Department.Ensures interpretation of electrical specifications and drawings for all projects are met to see that the company is awarded the highest perc... Show more