Director of Housekeeping

Director of Housekeeping

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Every day is a fresh page in our collective story.

Ready to join us at EAST MIAMI? EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

To oversee the operations of the Housekeeping department on a daily basis while maintaining the structure and well-being of the department by controlling payroll costs, supply budgets, forecasting, and staffing guidelines. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Key Responsibilities

Customer Service

• Ensures an excellent quality of service is provided to the customers in a timely manner.
• Assures 100% guest satisfaction while taking responsibility for each guest.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Maintains positive internal and external communication while creating relationships.
• Is familiar with all services, features and local activities to respond to guest inquiries accurately.

Operations

• Oversee daily Housekeeping operations in a hotel environment
• Manage departmental budgets, payroll forecasting, and inventory control
• Ensure compliance with hotel standards, safety regulations, and brand policies
• Lead inspections to maintain cleanliness and quality standards across all areas
• Coordinate with Engineering and other departments to ensure efficient operations
• Monitor room status, discrepancies, and operational reporting systems
• Maintain accurate inventory of linen, supplies, and amenities
• Analyze staffing needs based on occupancy and adjust accordingly

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Ability to lift bend, stop, squat and stretch to fulfil cleaning and repair tasks
• Work hour flexibility including late afternoon, weekend and holidays
• Lead, coach, and develop Housekeeping team members and supervisors
• Identify training needs and ensure consistent staff development
• Foster a positive, accountable, and performance-driven work environment

The Cherries on Top (Nice-to-Haves):

• Housekeeping supervisory experience
• Able to speak a second language
• Bachelor's Degree preferred
• Strong project management skills
• Detail-oriented with strong follow-up and decision-making skills
• A willingness to work a flexible schedule
• Proficiency with Microsoft office functions and any required business software

Benefits

For Every Member of Our Family:

• Dine at our team Canteen and save on meals!
• Enjoy COMPLIMENTARY room nights at all of our hotels, who doesn't love to travel?
• Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
• Enjoy discounts at our restaurants and bars.
• Speak up & put your own ideas into actions. Think differently!
• Discounted transportation passes and parking nearby.