Program Manager II - Provider Network Management

Program Manager II

To develop, implement, improve, and manage assigned programs. In addition to the Program Manager I duties, the Program Manager II has a higher level of experience, more autonomy, exercises independent judgement, and conducts business analysis and program analytics. Programs are ongoing, which may include aligned projects and requires strategic planning and continuous improvement efforts after program startup. Participates in the design, implementation, and/or expansion of strategic programs and departmental initiatives. Develops and delivers program goals, measures, and reports.

Responsibilities

• Manages the day to day duties of assigned program(s); including data entry, tracking, and reporting.
• Reviews program data accuracy, completeness, and required submissions.
• Guides program staff in successful implementation of program activities.
• Works with Supervisor to manage program budget(s).
• Monitors system level reports developed for programs. Summarizes observations and conclusions to make recommendations to leadership.
• Identifies and resolves program issues and concerns in a timely manner with minimal support and recommends solutions to leadership for final decision as necessary.
• Attends program meetings and follows-up with stakeholders on outstanding deliverables and action items.
• Plans, coordinates and facilitates events, conferences, and webinars, as needed.
• Develops and publishes agendas, meeting minutes, and necessary documentation.
• Facilitates and leads both internal and external meetings.
• Develops and publishes communication/updates to program stakeholders.
• Oversees the development of stakeholder reports on defined schedule.
• Communicates program outcomes and potential risks to all levels of leadership.
• Leads program evaluation and continuous improvement.
• Oversees the successful implementation of new and assigned programs and their associated processes.
• Develops and implements strategies to engage stakeholders.
• May supervise and provide guidance to staff as assigned.
• Provides daily support and coaching to program coordinators and partners.
• Utilizes established software, tools, and resources needed for program execution and oversight.
• Utilizes online collaboration applications.
• Leads user demos, trainings and setup as needed
• Maintains documentation per department specifications.
• Other duties as assigned.

Qualifications

Education and Experience

Bachelor's degree in Business Administration, Business Management, Computer Science or relevant field and at least two years of relevant program management experience required. In lieu of degree, a minimum of four (4) years of relevant experience to include a minimum of two (2) years program management experience will be considered.

Special Skills, Licenses and Certifications

Strong communication skills, both verbal and written, to interpret and articulate program requirements to involved stakeholders. Exceptional interpersonal and customer service skills. Ability to establish and maintain effective working relationships across all levels within the organization. Detail-oriented. Strong organization skills with ability to prioritize assignments and manage time effectively. Strong decision making, problem solving, critical thinking skills. Able to work under pressure and meet critical deadlines in a fast-moving environment. Adaptable to a continuous changing environment. Working knowledge of project management methodologies required. Proficient experience in use of various computer system software including Windows, Microsoft Word, Excel, Outlook, Visio, and PowerPoint. Valid California driver's license and proof of current automobile insurance compliant with Partnership policy are required to operate a vehicle and travel for company business.

Performance Based Competencies

Knowledge of business practices and protocols with ability to access data and information using automated systems. Ability to participate in team based projects. Strong organizational skills with ability to prioritize assignments and maintain effective filing systems and meet deadlines. Strong attention to detail; critical thinking/listening and communication skills.

Work Environment And Physical Demands

More than 50% of work time is spent using a computer. Ability to lift, carry, or move objects of varying size, weighting up to 25 lbs. Must be able to work in a fast-paced environment and maintain courtesy and composure when dealing with internal and external customers. Ability to function effectively with frequent interruptions and direction from multiple team members.

All HealthPlan employees are expected to:

• Provide the highest possible level of service to clients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by the HealthPlan's policies and procedures, as they may from time to time be updated.

Hiring Range

$96,970.04 - $121,212.56

Important Disclaimer Notice

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.