Sr Mgr, Site Reliability Engineer (SRE)

Sr Mgr, Site Reliability Engineer (SRE)

At Disney, we're storytellers. We make the impossible possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the worlda passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiencesand we're constantly looking for new ways to enhance these exciting experiences.

Sr. Manager, Site Reliability Engineer provides strategic leadership across multiple SRE teams and their managers, ensuring alignment with organizational priorities and functional objectives while remaining accountable for performance and results related to observability, automation, and operational excellence across commerce platforms. Develops and executes departmental business, production, and organizational plans, allocating resources to achieve strategic goals. Leverages deep expertise in SRE principles to integrate reliability practices across engineering, security, and business functions, driving resilience and innovation. Influences senior internal and external stakeholders to secure funding, shape technology strategy, and champion reliability best practices.

This role sits within the Commerce Site Reliability Engineering organization in Technology & Digital for Disney Experiences. It works closely with leaders across Commerce and Consumer Products to ensure reliability, scalability, and security for critical systems, powering magical Guest experiences. This role will report to the Director of Site Reliability Engineering.

What You'll Do

• Lead & Inspire: Provide strategic leadership for multiple SRE teams, fostering a culture of reliability, automation, and continuous improvement.
• Drive Operational Excellence: Oversee design and delivery of highly scalable, fault-tolerant systems across cloud (AWS, GCP, Azure) and on-prem environments.
• Champion Observability: Implement advanced telemetry and monitoring practices, leveraging AI/ML for predictive insights and proactive reliability improvements.
• Modernize Infrastructure: Guide teams in automating infrastructure and CI/CD pipelines using tools such as Terraform, Ansible, Harness, GitLab, and Kubernetes.
• Strategic Planning: Develop and execute departmental plans aligned with functional business objectives, ensuring resource optimization and financial integrity.
• Innovation & Integration: Evaluate emerging technologies and industry trends to inform strategic decisions and maintain competitive advantage.
• People Leadership: Mentor and develop leaders, set clear OKRs, and promote a diverse and inclusive culture that encourages innovation and belonging.

Required Qualifications & Skills:

• 10+ years of progressive experience in Site Reliability Engineering, Systems Engineering, or related fields, including 4+ years in leadership roles managing multiple teams.
• Proven ability to implement observability and reliability principles across complex, distributed systems.
• Expertise in cloud platforms (AWS, GCP, Azure), container orchestration (Kubernetes), and infrastructure-as-code tools (Terraform, CloudFormation).
• Strong background in CI/CD, automation, and modern DevOps practices.
• Exceptional communication and leadership skills, with experience influencing senior stakeholders and driving cross-functional initiatives.
• Comprehensive understanding of how SRE integrates with software development, security, and business operations.

Preferred Qualifications

• Experience in large-scale enterprise environments and familiarity with FAANG-level engineering standards.
• Knowledge of serverless architectures and advanced container strategies.
• Demonstrated success in managing organizational transformation and scaling engineering teams.

Required Education

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience). Advanced degree preferred.

#DISNEYTECH

The hiring range for this position in Orlando, Florida is $175,000-$215,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.