We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality and Glass Light Hotel & Gallery, we create a fun, supportive environment where growth never stops, and success is celebrated together.
Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity.
If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.
Apply today and build a career that inspires you!
The Director of Guest Services' primary role is to directly oversee the safe and efficient operation of the front office - maximizes profitability and ensures high levels of guest satisfaction are achieved.
This position provides training, support, and resources to the front desk, reservations, PBX, concierge, and valet staff.
Additionally, will work with all departments to ensure compliance and hotel standards are meeting brand and guest expectations.
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace.
When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive.
Our core values guide everything we do, from how we interact with each other to how we serve our guests and community.
Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.
Apply today!
Rate of Pay: $70K-$75K Annually
Experience / Education:
3+ years of guest services department head or similar managerial experience required; management or previous supervisory experience preferred; associate degree and/or equivalent work experience; bilingual (Spanish) is a plus.
Olympia Hospitality is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
Director of Guest Services • Norfolk, VA, US
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