Vice President, Sales (Back Office Processing)

divh2Vice President of Sales (Back Office Processing)/h2pIntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change./ppIntouchCX is seeking an innovative, results-oriented, experienced leader for the Vice President of Sales (Back Office Processing) position. In this key position you will be responsible for driving new business by connecting with new users and prospects, communicating the value of our platform and brand./ppThis role will also lead onboarding and initial workflow configuration so customers achieve value quickly. The VP of Sales will use strategic communication to showcase how our platform automates document workflows, solves critical operational problems, and integrates easily into customer environments. This is a fully remote position./ppAs Vice President, Sales (Back Office Processing), You Will/pulliBuild and maintain a robust sales pipeline, including targeted outbound efforts to ideal customer profiles./liliProactively engage trial users with clear value realization plans to convert them into paying customers./liliHave strong domain expertise and existing relationships for clients within industries which have strong back office use cases such as:/liulliFinancial Services - KYC, AML, Verifications, Lending, Disputes, Accounts Payable/liliTransport Logistics - POD Capture, Bill of Lading, Damage Claims, Carrier Driver Payout Processing/liliUtilities Energy - Bill Ingestion/Validation, Claims, FNOL, Invoice Processing/liliHealthcare - Claims Processing, Onboarding Verifications, EOBs, Payment Processing/li/ulliAccurately record notes, stages, and sales forecasts within the CRM system./liliDeeply understand customer document workflows across different operational environments./liliAccelerate platform deployment by providing expert technical guidance on implementation./liliConfigure onboarding workflows, fields, and integrations to ensure customers achieve adoption milestones on schedule./liliWork collaboratively with internal colleagues and leverage AI/automation tools to identify high-value prospects, develop effective engagement tactics, and finalize commercial agreements./liliSupport the Product team by offering real customer use case feedback and collaborating to enhance onboarding workflows through automation and AI./liliDemonstrate the ability and willingness to comfortably adopt and utilize AI tools in daily tasks./li/ulpAs Vice President, Sales (Back Office Processing), You Need/pulliPost-secondary degree or certificate in a related discipline./liliMinimum 7 years of sales experience, including roles such as Account Executive with closing responsibilities, technical onboarding, or customer success./liliCall center, start-up, or scale-up experience is a plus./liliProven track record of generating opportunities, acquiring new clients, and converting trials to paid customers./liliConfident running discovery calls and unscripted live demonstrations, skilled at diagnosing issues and guiding customers to achieve initial value quickly./liliComfortable discussing software workflows, high-level APIs, and guiding complex integrations./liliFamiliarity with technical terminology (APIs, CSV, JSON) and basic data handling is preferred./liliAble to identify repeatable patterns and drive continuous improvement in onboarding processes, leveraging AI as appropriate./liliDaily proficiency with AI tools and strong documentation habits are essential./liliDemonstrated ability to work collaboratively and effectively within a diverse sales team and with internal stakeholders./liliExceptional communication, presentation, and influencing skills across all organizational levels, including executive and C-level./li/ulpIntouchCX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law./ppAny applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact the Recruiting department and/or the Human Resources department. IntouchCX also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law./ppU.S Department of Labor Posters/ppBenefits of Working as a Vice President, Sales (Back Office Processing):/pulliCompetitive salary ranges (dependent on experience, certifications, and portfolio)/liliSupplemental pay types: Bonus Commission Pay/liliIndustry-leading medical, vision, and dental benefit plans paid by the employee + paid time off and sick time leave benefits (where applicable by legislation)/liliAdvanced development trainings/liliComprehensive well-being resiliency approach for upskilling, mentoring, career progression planning/liliAmazing career growth opportunities/li/ul/div