The Director of Customer Success is responsible for building, scaling, and operationalizing the systems, processes, and insights that power our Customer Success organization. This role translates strategy into execution ensuring consistency, visibility, and accountability across the full post-sales customer lifecycle, from Sales handoff through Implementation, Adoption, Customer Management, Renewal, and Growth. You will serve as the strategic operational backbone of CS, enabling CSMs and CS Leaders to focus on customers while you own tooling, analytics, process design, and continuous improvement.
Responsibilities
Customer Success Operations & Scale
Systems, Tools & Data
Metrics, Insights & Forecasting
Cross-Functional Alignment
Enablement & Change Management
What Success Looks Like (612 Months)
Requirements
Compensation
Director of Customer Success Operations • Santa Clara, CA, United States
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