CRM Manager

CRM Manager

Avomind is a global recruitment company specializing in commercial, strategy, analytics, operations, and technology talent. We help fast-growing companies scale internationally by connecting them with driven, high-potential professionals who can make real impact.

Speed and quality are at the core of how we operate. We work with companies entering new markets, scaling rapidly, or searching for highly specialized talent with unique requirements.

Our team is global and fully remote, operating across Berlin, Barcelona, Toronto, and Jakarta. We support clients worldwide across key growth regions:

• Europe: Go-to-market, strategy, and commercial roles across Germany, France, Spain, the Nordics, and the Netherlands.
• USA: Professional services, investment, eCommerce, and life sciences roles across major US markets.
• Asia: Supporting companies across Singapore, Hong Kong, China, Indonesia, Malaysia, and India particularly those expanding into new markets.

Our proprietary network includes partnerships with over 200 leading academic institutions worldwide, including top-tier MBA programs, enabling us to access exceptional global talent.

About the Role

We are looking for an experienced and proactive CRM Manager to build and lead our customer relationship management function from the ground up. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys creating scalable processes, and is passionate about leveraging CRM to drive customer engagement, retention, and business growth.

As our CRM Manager, you will own the CRM strategy, implementation, and optimization, establishing the systems, workflows, and best practices that will support our long-term commercial success.

Key Responsibilities

• Build and scale the company's CRM function from scratch, including strategy, processes, and technology.
• Own the implementation, configuration, and ongoing optimization of the CRM platform.
• Develop and execute CRM initiatives that improve customer acquisition, engagement, retention, and lifecycle management.
• Design and automate customer journeys, lead nurturing programs, and communication workflows.
• Partner closely with Business Development, Marketing, and Operations to ensure CRM supports business objectives.
• Maintain high standards of CRM data quality, governance, and reporting.
• Develop dashboards and performance metrics to monitor pipeline health, customer engagement, and campaign effectiveness.
• Identify opportunities to improve customer experience through CRM insights and automation.
• Train internal members on CRM best practices and encourage adoption across the organization.