The Manager of IT Change Management will promote IT service excellence and enhance end user experience with new and changing technologies by successfully managing the change management, user adoption (including user pilot execution), and project-oriented communications for IT. The individual will develop and maintain relationships with Technology Training, Project Managers, Portfolio Directors and Managers, Office/Local IT Managers, and Service Desk personnel to ensure clear, transparent, organized, understandable communications for all major changes within IT. Along with User Experience Analysts s/he will serve as a user advocate on IT projects. This person will also have User Communications and Change Management direct reports.
Manager, IT Change Management • Chicago, IL, United States
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