Hospital Manager of Operations, Veterinary Medicine

Hospital Manager

Imagine leading a hospital where your ideas shape the future of care, your team thrives, and the community feels your impact every day. Animal Urgent Care in Arvada, CO, is looking for a Hospital Manager with proven leadership, P&L ownership, and deep experience in people management. This isn't just a management roleit's an opportunity to grow a business, drive strategy, and create a culture where both pets and people flourish. If you have a veterinary or human healthcare background, you're ready to combine your business acumen with your passion for animals, and turn bold ideas into real results, this is your chance to lead something extraordinary.

Animal Urgent Care in West Arvada is a small but mighty emergency hospital proudly serving our community since the early 2000s. To meet the need for affordable emergency pet care, AUC has grown into a trusted cornerstone of compassion, resilience, and clinical excellence. Our team is a unique blend of dedicated professionals, many of them tenured team members who genuinely love what they do, cherish the close-knit culture they've built, and take great pride in the practice they've helped grow. What's in it for you?

• A competitive salary range of $75,000-$90,000 depending on experience and skill level
• Annual profit-sharing bonus plan
• Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance + local hospital benefits
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

Key Responsibilities Envision - Financial Acumen & Creative Vision

• Partner with OM and MD in reviewing hospital financial performance, contributing to long-term financial planning and day-to-day fiscal management.
• Analyze financial reports and implement improvements to align with budget goals and long-term sustainability.
• Manage billing, accounts receivable, payroll, and purchasing with a focus on accuracy, timeliness, and cost-effectiveness.
• Create and communicate a clear vision for the future, supporting innovation and adopting best-in-class service practices to improve team performance and patient care.

Transform - Operational Effectiveness & Alignment

• Lead all aspects of hospital operations, proactively identifying and implementing workflow improvements that drive efficiency and enhance patient care.
• Collaborate with medical leadership to align clinical and operational processes, improving coordination across departments.
• Maintain oversight of inventory, scheduling, and systems to ensure optimal resource utilization and cost control.

Engage - Team Collaboration & Communication

• Set clear expectations, provide consistent guidance, and ensure alignment between team performance and hospital goals.
• Build a high-functioning, collaborative team by fostering open communication and modeling service excellence.
• Ensure hospital protocols, safety standards, and compliance requirements are consistently upheld.

Develop - Team Culture & Growth

• Cultivate a culture of growth, accountability, and recognition by investing in coaching, performance development, and consistent feedback.
• Identify training needs and lead initiatives to improve team performance, morale, and retention.
• Champion diversity, inclusion, and respect across all roles and departments.

Drive - Problem-Solving & Decision-Making

• Independently address operational and personnel challenges using data and sound judgment to drive timely, effective solutions.
• Navigate complex or ambiguous situations with confidence, developing and implementing contingency plans as needed.
• Serve as the point person for escalations and cross-functional coordination, balancing autonomy with strategic input from divisional leadership when appropriate.
• Partners intentionally with (JV Stakeholders and) Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes to drive the execution of hospital priorities.

Inspire Culture, Patient Centered Care & Leadership Presence

• Own the client experience by proactively managing concerns and ensuring exceptional service is delivered across all touchpoints.
• Promote a compassionate, client-centered hospital culture where transparency and trust are prioritized.
• Work closely with the client care and clinical teams to uphold high standards of care and communication.

Qualifications

• Education: Degree or equivalent working experience in veterinary medicine, healthcare administration, or related field preferred.
• Experience: 35 years in a leadership or management role with autonomy over operations, formal responsibility for people management; ideally in a veterinary or healthcare environment.
• Skills: Strong financial and operational acumen with proven success in managing KPIs and driving performance. Ability to prioritize, manage teams, and make decisions in dynamic hospital settings. Exceptional communicator, leading with transparency, integrity, and empathy. Proactive mindset focused on continuous improvement and results. Proficient in practice management systems and operational tools, ideally for veterinary care.
• Ideal Background: Clinical experience preferred in veterinary medicine or human healthcare with a working understanding of clinical operations.
• Fluent English skills (speaking & reading) are required for the role.

This Role Offers:

• An opportunity to lead autonomously within a hospital, while benefiting from the strategic guidance and resources of Ethos Veterinary Health's divisional and support center teams.
• A chance to make a meaningful impact on patient care, team engagement, and operational outcomes.
• A leadership path with continued opportunities for development, innovation, and growth.

If you're a growth-oriented leader eager to expand your scope by taking ownership of hospital operations and leading a team committed to excellence in veterinary care, we invite you to apply! Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com. Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.