Air Conditioning Field Service Manager

Air Force HVAC Field Service Manager

Location: Southeast, FL (serving tri-county area) Reports to: CEO / President

Air Force HVAC has been a trusted name in South Florida for over 5 years, delivering reliable residential HVAC service, installation, and maintenance across Broward, Miami-Dade, and Palm Beach counties. Our slogan, "Your Home, Our Mission," guides everything we do.

We are on track to grow 8x year-over-year at the top line as we expand our technician team, client base, and service offerings. To achieve this ambitious growth, we are seeking a hands-on Field Service Manager to help us scale with excellence, develop leaders, and ensure operational discipline.

Role Overview

The Field Service Manager oversees daily field operations, technician performance, job profitability, and customer satisfaction. This role is responsible not only for operational execution but also for revenue capture ensuring that marketing-generated leads are contacted quickly, properly qualified, and converted at a high rate.

This is a hands-on leadership role. The Field Service Manager will spend significant time in the field coaching technicians, reviewing jobs, meeting customers, supporting estimates, and reinforcing performance standards.

Speed, accountability, and profitability are non-negotiable in this position.

Key Responsibilities

Field Operations Leadership

Oversee daily HVAC service, maintenance, and installation operations

Manage and coach field technicians to ensure productivity and workmanship quality

Conduct regular ride-alongs for training, quality control, and sales coaching

Ensure compliance with safety standards, licensing, and company SOPs

Work closely with dispatch to maximize route efficiency and technician utilization

Marketing Alignment & Lead Management

Work hand-in-hand with the marketing team to ensure rapid follow-up on inbound leads

Ensure speed-to-lead standards are met (calls dispatched promptly, estimates scheduled quickly)

Track conversion rates on marketing-generated opportunities

Ensure technicians present the full suite of company offerings:

• Service & repair
• System replacements
• Maintenance agreements
• Indoor air quality solutions
• Financing options

Provide feedback to marketing on lead quality and campaign performance

Ensure CRM accuracy and proper tagging of marketing sources

Gross Profit & Revenue Performance

Drive job-level profitability and maintain gross margin targets

Ensure proper pricing execution and adherence to "good, better, best" presentation standards

Monitor KPIs including:

• Revenue per technician
• Average ticket
• Close rate
• Membership sales
• Gross profit percentage
• Lead response time

Review estimates, invoices, and margin reports regularly

Implement coaching or corrective action when performance targets are not met

Technician Recruitment & Team Building

Recruit, hire, and onboard high-performing service technicians and sales representatives

Strong preference for candidates who can bring trusted technicians and/or comfort advisors with them

Build a culture of accountability, professionalism, and performance

Develop internal leadership bench strength

Systems & Software Execution

Strong working knowledge of Jobber and/or ServiceTitan is required

Ensure full team adoption and proper use of CRM and dispatch systems

Maintain accurate job costing and margin reporting

Track KPIs through dashboards and reporting tools

Maintain inventory and truck stock controls

Customer Experience & Quality Assurance

Ensure exceptional customer service on every call

Resolve escalated customer concerns promptly

Maintain high online ratings and customer satisfaction metrics

Conduct post-install and post-service quality reviews

Experience & Skills

5+ years of HVAC field experience

2+ years in a supervisory or management role

Strong understanding of residential HVAC systems and diagnostics

Proven ability to manage technician performance and drive gross profit

Experience working directly with marketing teams and managing inbound leads

Proficient in Jobber and/or ServiceTitan

Strong financial acumen with job costing and margin accountability

Highly Preferred

Existing network of technicians or sales representatives who would consider joining

Experience scaling a service department during rapid growth

Demonstrated success increasing average ticket and close rates

Personal Attributes

Leads from the front not behind a desk

Results-driven and metrics-focused

Strong communicator across operations, marketing, and ownership

Urgent, decisive, and accountable

Motivated by performance-based compensation

Compensation & Benefits

Base Salary: $80,000 $120,000 (based on experience)

Commission: Performance-based commission tied to gross profit

Health benefits

Paid time off

Company vehicle (if applicable)

Strong growth trajectory within a rapidly scaling company