eDiscovery Program Manager (Top Secret Clearance Required)

eDiscovery Program Manager

Employment Type: Full-Time, Executive-Level

Department: Legal

CGS is seeking a dedicated eDiscovery Program Manager to join a fast-paced and hard-working team to assist with any legal accounts. As an eDiscovery Program Manager, you will play a key role in supporting various aspects of the company's portfolio.

CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

The Contractor shall provide the following services to include but not limited to:

- Discovery Program contractor staff management support to include, but not limited to the following activities:

- Oversee all administrative logistical support for the contract to include, notifying the Government of schedule changes, work assignments and coverage, documenting daily tasks, and work location changes;

- Ensure that daily time entry is recorded by all contract staff;

- Coordinate all administrative activities associated with the arrival of new contract staff with the appropriate FBI security, IT, and other administrative units;

- Mentor and assist new team members to perform daily tasks;

- Promptly and thoroughly address any performance or personnel issues that arise within the contracted staff;

- Manage client expectations and deliverables and clearly and timely communicate with clients;

- Initiate process improvement initiatives;

- Facilitate communication, planning, recommendations, and resource management across internal and external stakeholders;

- Provide technical and eDiscovery subject matter expertise to support the full life cycle management of the resources assigned to the program and contract;

- Participate in teleconferences or meetings to review, educate, and support program objectives;

- Assist in managing the Legal Clerical mailbox and tasks;

- Develop and track clerical and IT project schedules, milestones, and deliverables;

- Assist with providing information sought by client that are relevant to support Change Requests and Contract Modifications;

- Oversee and monitor all scheduled system maintenances in accordance with established policies and procedures;

- Review system and application logs and related reports to verify completion of scheduled jobs such as backups;

- Review and report technical assessments to include required tasks, estimated time frames, and effort for any scope project;

- Oversee and monitor Veritas eDiscovery version 10 or industry recognized review platform processes;

- Oversee and monitor the system administration of Microsoft Exchange - 2019 and 2022;

- Oversee and monitor the administration and support of Microsoft Windows server 2016/2019/2022 in a large physical and virtual infrastructure;

- Oversee and monitor the performance of DNS, WINS, DHCP, and LDAP compliant directories;

- Oversee and monitor Discovery's IT infrastructure, cloud technologies (Microsoft Azure/Amazon AWS) and network architecture;

- Comply with contract terms and conditions; work collaboratively with the COR to define and execute all reports and other deliverables;

- Ensure operational coverage for all critical areas to meet 24 hours, 7 days a week, 365-day requirements and priorities as identified by OGC Leadership;

- Formulate and enforce work standards; assign contractor schedules;

- Present and communicate instructions, and in writing reports or documents that convey the findings/results of analysis to non-technical audiences;

- Work collaboratively with the COR and OGC Government Leads to define and execute all reports and other deliverables;

- Provide the Task Lead(s) and COR with cost and staffing estimates relative to the completion of existing tasks, as well as the possible addition of future;

- Plan, organize, direct and support all activities identified in the contract;

- Ensure conformance with RFQ schedules and costs;

- Monitor employee performance and productivity;

- Develop and implement training programs and remedial actions as necessary;

- Review work discrepancies;

- Prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;

- Be responsible for the overall RFQ performance and quality assurance;

- Provide timekeeping and invoicing for labor hours, travel and ODCs, if any;

- Ensure that program/project schedule, performance and deliverables are met;

- Maintain a qualified and certified, as appropriate, Contractor work force to meet the Government's needs under this RFQ;

- Provide direct supervision, program control, scheduling and management of the Contractor personnel consistent with priorities and assignments by the OGC program;

- Develop and implement training programs and remedial actions as necessary;

- Assist in all project management task performance;

- Prepare, review and submit required reports and communicating policies, purpose and goals of the organization to subordinates;

- Resolve problems, issues or conflicts, as required;

- Prioritize tasks and assignments to Contractor work force based on Government's direction and best practices;

Our Commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client's specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

- Health, Dental, and Vision

- Life Insurance

- 401k

- Flexible Spending Account (Health, Dependent Care, and Commuter)

- Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of government innovation!