Location: Los Angeles
Employment Type: Regular
Job Code: A13558
Our E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. The Service and Support Center Team (SSC) is part of the GNE organization. Our mission is to deliver trustworthy and excellent service experiences for every user of TikTok Shop. Our US Service team provides customer support to all US TikTok Shop buyers across their full end-to-end journey, including presales, logistics, and aftersales. The role is responsible for maintaining the quality standard across our service delivery framework, driving consistency and improving satisfaction.
Minimum Qualifications:
Preferred Qualifications:
TikTok Shop - Quality Assurance Program Manager • Los Angeles, CA, United States
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