Athletics Manager - Fitness

Athletics Manager

The Athletics Manager is responsible for overseeing the daily operations, member experience, compliance enforcement, reporting, and athletic event coordination across the Club's athletic spaces. This role is highly front facing, focusing on maintaining exceptional service standards, enforcing club rules, leading operational excellence, and coordinating a variety of athletic programming and events.

The Athletics Manager(s) manage all Athletic team members and assists with any associated lifecycle needs while reporting to the Club Director. The Athletics Manager(s) serve as the primary leadership in the athletic spaces, ensuring a seamless, high-quality member experience and operational efficiency. Responsible for oversight of all personal trainers and group exercise staff. Oversee Athletic spaces cleaning and maintenance to ensure standards are maintained as minimum operating requirements. Coordinated scheduling with the other Athletics Managers is required to ensure broad daily coverage.

Responsibilities

• Partner with the other Athletic Manager(s) in leading the Athletic Department operations team.
• Responsible for the profitable operation of all Athletic services and programs as defined in the operating plan and budget.
• Lead daily athletic area operations, including facility standards, staffing support, and member experience while enforcing all club rules, policies, and procedures consistently throughout all athletic areas.
• Act as the primary point of contact for member concerns and service recovery situations, ensuring timely resolution.
• Full oversight of payroll and scheduling process for Athletics teams including timecard accuracy, commission submissions pertaining to personal trainers, group exercise instructors and coordinators.
• Continual efforts to ensure accuracy and efficiency across all departmental systems including but not limited to payroll, staffing administration, event tracking, member application and operational reporting.
• Create, monitor, and submit departmental reports, including athletic events, group fitness, attendance tracking, and departmental KPIs.
• Lead and participate in recruitment efforts within the Athletics departments in collaboration with the People & Culture department.
• Responsible for onboarding of new Athletic team members to ensure effective and consistent training process is introduced.
• Partner with Club Director on revenue forecasting, labor cost and monthly P&L statements.
• Monitor and control expenses while identifying opportunities for sustainable growth.
• Coordinate and execute athletic events and leagues, including handball, squash, basketball, swimming, and other club athletic programs.
• Oversee the operational aspects of the Group Fitness Department by ensuring quality control, participation assessment and alignment with scheduling needs.
• Maintain an active leadership presence on the athletic floors, building strong relationships with members and setting the tone with the staff.
• Ensure 'welcome desk' and floor coverage enhances and offers the member experience promised.
• Partner with Facilities and Housekeeping teams to ensure all athletic spaces are maintained to Club standards.
• Partner closely with the People & Culture team to resolve employee-related issues in a timely and effective manner.
• Identify opportunities relative to the development of job descriptions, compensation structures, and performance expectations for all roles within Membership and Athletics alongside Club Director and P&C team.
• Collaborate on the creation and maintenance of standard operating procedures (SOPs) to support consistency and operational excellence across departments.

Secondary Responsibilities

• Support the operational and staffing needs for Personal Trainers and Group Class Trainers as required.
• Collaborate with the Club leadership on member onboarding, retention initiatives, and social or athletic programming.
• Assist in hosting workshops, educational programs, and special events designed to enrich the members' experience.

Qualifications

• Minimum of 13 years of leadership experience in athletic club operations, fitness management, or hospitality management.
• Strong operational knowledge of athletic facility management, group fitness programming, and sports league coordination.
• Proven ability to resolve member service issues professionally and efficiently.
• Knowledge of payroll administration responsibilities and financial reporting
• Experience planning and executing athletic or fitness-related events.
• CPR/AED certification is required.
• Group Fitness Certification required.
• Personal Training Certification required.
• Strong leadership, communication, and organizational skills.
• Proficiency in scheduling software, CRM platforms, and reporting dashboards.
• Ability to work flexible hours, including weekends and evenings, holidays as needed.

Key Competencies

• Member Engagement and Service Excellence
• Compliance Enforcement and Conflict Resolution
• Event Planning and Program Execution
• Facility and Operations Management
• Leadership and Staff Development
• Reporting and Business System Administration
• Cross-Departmental Collaboration