Director of Housekeeping

Director of Housekeeping

EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Summary: The position is located at an independent, midsize, upscale Boutique Hotel/Condo in Tribecca Manhattan. The role oversees all housekeeping operations to ensure cleanliness, efficiency, and compliance with hotel standards. The Director of Housekeeping manages staff scheduling, training, inspections, inventory, and budgets, while ensuring safety and regulatory compliance. The role also involves resolving guest issues, using management systems to streamline operations, and collaborating across departments to support overall guest satisfaction.

Key Responsibilities

• Oversee Full Scope of Housekeeping Operations
• Staff Supervision and Scheduling
• Training, Development, and Performance Management
• Quality Assurance and Inspections
• Guest Satisfaction and Service Recovery
• Inventory, Supplies, and Budget Management
• Regulatory Compliance and Chemical Safety
• Technology and Operational Tools
• Leadership and Interdepartmental Collaboration
• Flexible Scheduling and Availability

Salary Range

$80k 85k

Required Skills, Experience and Knowledge

Minimum 5 years of progressive managerial experience in the housekeeping department of a hotel. Must have NYC experience managing unionized staff and thorough knowledge of Collective Bargaining Agreements (CBA), including handling grievances and disciplinary procedures. Strong operational skills in scheduling, payroll, inventory control, and use of housekeeping management systems. Excellent guest service orientation and ability to resolve issues promptly. Flexible availability, including evenings, weekends, and holidays. Must be proficient in Windows Operating Systems. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need. Must be able to convey information and ideas clearly. Must have strong interpersonal skills and ability to interact with diverse groups of people. Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner. Maintain regular attendance in compliance with Rebel Hotel Company standards, as required by scheduling, which will vary according to the needs of the hotel. Use competencies from Rebel and Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel. Maintain a professional working relationship and promote open lines of communication with all departments. Complete required corporate training modules and become certified to train those as required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Ability to walk long distances throughout the property to inspect rooms and public areas. Capacity to stand for extended periods. Frequent bending, reaching, and kneeling while conducting inspections.

Schedule: Long hours sometimes required Scheduling varies based on needs of the hotel. Flexibility in schedule is a must, days/hours including weekends

Benefits: 401(k), 401(k) matching, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Paid Time Off