Clinical Supervisor - LaGrange

Clinical Supervisor

Homelessness is a public health, social and racial justice issue!

Since 1984, St. Francis House has committed itself to healing the wounds of those impacted by an inequitable society and breaking down the barriers, including systemic racism that prevent all people from living lives of dignity.

St. Francis House is the State's largest provider of day services supporting people who are at risk of or are experiencing homelessness. Located in the heart of downtown Boston, we compassionately welcome nearly 500+ adults through our doors every day who are seeking a safe and dignified refuge and opportunities to rebuild their lives. Our holistic approach allows us to deepen our impact by offering integrated programing that helps our guests achieve stability in the areas of housing, income, and behavioral health. Joining our team would provide for you a dynamic opportunity to work with an interdisciplinary team of providers dedicated to solving this public health crisis.

We offer an extensive Benefits package! Up to 90% of individual insurance premiums paid for Harvard Pilgrim Health Care health insurance & Atlus dental insurance, 4 weeks of vacation and 13 holidays recognized per year, employer paid life & disability insurance, a vested 403b retirement with 5% match, and much more!

Job Summary

The Clinical Supervisor provides leadership, clinical oversight, and support to a team of Housing Stabilization Case Managers. The Clinical Supervisor plays a key leadership role in developing and maintaining a person-centered model of care for supporting the case management and behavioral health needs of residents. In alignment with SFH's values, this position ensures services adhere to a person-centered, recovery-oriented, and trauma-informed Philosophy of Care and supports the principles of Housing First and Harm Reduction.

The Clinical Supervisor is responsible for overseeing the clinical operations of LaGrange's residential services team within the housing department. This role balances direct service delivery with clinical supervision and team leadership. In addition to providing supervision, this position will carry a small caseload and provide housing and stabilization supports to residents with complex behavioral health needs. This includes providing brief counseling, assessment, crisis stabilization, and care coordination, as well as providing internal and external service navigation for residents. The Clinical Supervisor works collaboratively across SFH programs and with external partners to ensure seamless care for residents and supports the Residential Housing Manager in maintaining best practice standards and protocols.

Supervisory Responsibilities

• Oversees the daily workflow of a team of (5) Housing Stabilization Case Managers (HSCM) within the LaGrange Residential Services Team
• Interviews, selects, and trains staff
• Provides weekly, 1:1 general and clinical supervision to assigned staff no less than 1 hour/week
• Facilitates weekly, group-based clinical supervision with Housing Case Managers
• Provides constructive and timely performance communication.
• Provides timely feedback, fosters continuous learning and as needed, addresses performance concerns in adherence to SFH policies

Essential Duties/Responsibilities

• Embed a trauma-informed, recovery-oriented, and harm reduction approach in accordance with SFH's Philosophy of Care.
• Ensure a highly responsive model of care that encourages residents to access treatment and help removing barriers to care.
• Provide support to HSCMs to develop person-centered service plans with residents.
• Demonstrate and coach HSCMs in the practice of low-threshold assertive case management
• Develop and implement protocols, workflows, and outcome tracking related to engagement services and service plans
• Participate in the development and monitoring of recordkeeping and quality assurance plans
• Review, monitor and ensure all resident service plans are complete and up to date
• Maintain a small caseload of residents with complex behavioral health needs
• Provide brief, solution-focused counseling and crisis intervention for any resident with complex behavioral health needs
• Support HCMs in navigating behavioral health crises, including de-escalation support, Section 12/35 evaluations, and coordination with emergency services
• Coordinate closely with external agencies to case conference and facilitate continuity of care across settings.
• Attend external care coordination meetings to collaborate with community Partners
• Provides after hour, weekend and holiday on-call support for emergencies in a shared rotation with other members of the Housing Leadership Team.
• Adhere to agency code of conduct.
• Perform all other duties as assigned.

Requirements

• Proficiency in English.
• Bilingual (Spanish or Haitian Creole) preferred.
• Excellent verbal and written communication skills.
• Excellent organizational skills with attention to detail.
• Proficiency with Microsoft Office Suite.
• Ability to prioritize tasks and delegate when appropriate.
• Ability to function well in a team with compassion, humility, flexibility, authenticity, and professionalism.
• Strong understanding of and commitment to taking a person-centered, recovery-oriented, and trauma-informed approach.
• Ability to apply best practices in the care of individuals with substance use and mental health disorders
• Commitment to harm reduction practices and values.
• Strong analytical and problem-solving skills.
• Creativity and eagerness to adapt traditional clinical approaches within a permanent housing setting.
• Ability to network and build relationships with external organizations and strengthen internal partnerships with other SFH programs.
• Knowledge of Boston-based treatment providers and resources.
• Knowledge of and confidence in de-escalation techniques and crisis intervention.
• Strong supervisory and leadership skills

Experience & Education

• LCSW required, LICSW preferred
• Minimum of two (2) years postgraduate experience working with highly vulnerable, high-barrier individuals with complex needs.
• Experience providing clinical supervision.
• Experience working with individuals with co-occurring mental health and substance use disorders.
• Experience with crisis intervention, emergency response systems, and short-term stabilization
• Lived experience with homelessness and/or recovery a plus

Work Environment & Activity

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift and carry 10-20 pounds independently.
• Frequently moving throughout multi-level building.
• Constantly operate computer and other office machinery, such as a copy machine, computer printer, projector.
• Eight hours a day, 5 days/week, primarily Monday through Friday within the hours of 7:00am-5:00pm.
• On rare occasions, extended evening and weekend hours may be necessary, and would be determined and scheduled in advance.
• On-call rotation with other housing leadership team member.

If you are ready to make a lasting impact in the lives of others, please complete our application process. SFH is an Equal Employment Opportunity Employer. We are committed to fair and equitable employment practices and to fostering a workplace where all employees are respected, supported, and able to grow. In support of our mission, we encourage individuals from all backgrounds to apply, including those with lived experience of homelessness or recovery and those who have faced barriers to employment. We value the range of experiences and perspectives that strengthen our work in the community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

This job description is subject to change and does not restrict management's right to assign or reassign duties and responsibilities to this job at any time.