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Cynet Systems
Program ManagerCynet Systems • Atlanta, GA, United States
Program Manager

Program Manager

Cynet Systems • Atlanta, GA, United States
30+ days ago
Job type
  • Full-time
Job description

Program Manager

Seeking an experienced Program Manager to lead enterprise observability and monitoring transformation initiatives. The ideal candidate will manage end-to-end delivery of monitoring and APM migration programs, driving cross-functional collaboration, operational readiness, stakeholder alignment, and successful deployment of observability capabilities across enterprise environments.

Requirement/Must Have:

  • Strong experience in Program or Project Management delivering infrastructure, platform, or tooling transformation programs.
  • Proven experience leading monitoring, observability, or APM migration projects.
  • Strong understanding of observability domains including APM, metrics, logs, traces, synthetic monitoring, RUM, alerting, and dashboarding.
  • Experience managing large-scale, cross-functional program deliveries with structured governance models.
  • Strong stakeholder management and executive communication skills.
  • Experience managing risks, dependencies, governance, and operational readiness activities.
  • Ability to coordinate infrastructure, application, security, operations, and vendor teams.

Experience:

  • Experience with observability and monitoring platforms such as Dynatrace, AppDynamics, New Relic, Datadog, or Splunk Observability.
  • Experience implementing dashboards, SLA/SLO monitoring, and alerting solutions.
  • Experience with synthetic monitoring rollout and enterprise onboarding strategies.
  • Experience integrating monitoring tools with cloud, virtualization, and event management platforms.
  • ITIL or Service Management experience preferred.
  • Experience with cloud operations and hybrid infrastructure environments including Azure, AWS, or GCP.

Responsibilities:

  • Own end-to-end program delivery including scope, planning, milestones, governance, risk management, budgeting, and executive reporting.
  • Drive cross-functional execution across application teams, infrastructure teams, SRE, NOC, security, compliance, and vendor organizations.
  • Build and manage integrated cutover plans, dependencies, and hyper-care support models.
  • Lead migration activities from existing monitoring and APM tools to target observability platforms.
  • Define onboarding methodologies based on application criticality and technology compatibility.
  • Drive implementation of dashboards, reporting, alerting, anomaly detection, and synthetic monitoring solutions.
  • Coordinate integrations with cloud, virtualization, and event management platforms.
  • Act as the primary interface for business and technology stakeholders.
  • Manage vendor coordination, rollout schedules, escalation management, and support activities.
  • Ensure operational readiness through training, documentation, runbooks, and support handover processes.
  • Establish governance controls, security approvals, documentation standards, and audit readiness practices.
  • Manage program risks and mitigation plans to minimize operational impact during migrations and cutovers.

Should Have:

  • Strong leadership and communication skills.
  • Experience driving enterprise transformation initiatives.
  • Ability to influence engineering and operational teams.
  • Strong analytical and organizational capabilities.
  • Experience with service reliability and operational excellence initiatives.

Skills:

  • Program Management.
  • Project Management.
  • Observability Platforms.
  • Dynatrace.
  • AppDynamics.
  • New Relic.
  • Datadog.
  • Splunk Observability.
  • APM Monitoring.
  • Synthetic Monitoring.
  • Dashboarding and Reporting.
  • Alerting and Anomaly Detection.
  • Stakeholder Management.
  • Risk and Governance Management.
  • ITIL and Service Management.
  • Cloud Platforms.
  • Azure.
  • AWS.
  • GCP.

Qualification And Education:

  • Bachelors degree in Information Technology, Computer Science, Engineering, Business, or a related field.
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Program Manager • Atlanta, GA, United States

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