Deputy Chief of Operations Facilities Management, Operations Officer V (NCS) - Department of

Deputy Chief Of Operations

The Baltimore City Department General Services is seeking a Deputy Chief of Operations Facilities.

The Department of General Services is the backbone of Baltimore City Government, supporting city vehicles and properties of energy utilization. The agency consists of more than 350 employees and has an annual operating budget of $111 million in addition to a $20 million (FY23) capital budget.

Our vision is to be committed to providing healthy work environments and safe reliable vehicles for City employees by delivering high quality and cost-effective support services to City agencies who serve Baltimore's citizens and stakeholders.

Our mission is to deliver cost-effective, high quality, reliable and sustainable services by managing quality facilities, ensuring efficient fleet operations, and maintaining exemplary administrative customer service that supports Baltimore City agencies and the advancement of their goals.

The Deputy Chief of Operations Facilities role encompasses a plethora of duties specific to the ensuring efficiency in operations, supporting the DGS' Agencies objectives, and providing leadership in an administrative capacity.

Essential Functions:

55%: The Deputy Division Chief (DDC) will provide direct operational supervision and leadership to a staff consisting of two Superintendents and one HVAC/Plumbing Supervisor, while indirectly managing more than 70 employees, representing approximately 80% of the Division workforce responsible for facility maintenance, repair, and daily operations. The DDC will oversee supervisory staff responsible for managing trade-specific personnel, ensuring accountability, productivity, quality control, and adherence to operational standards and safety requirements.

The DDC will review and evaluate employee performance assessments completed by subordinate supervisors, provide guidance on workforce development, and ensure consistency and fairness in performance management practices. Additionally, the DDC will assign, monitor, review, and approve the work of subordinate staff to ensure operational efficiency, timely completion of maintenance and repair activities, and alignment with Division objectives.

To strengthen operational supervision and workforce effectiveness, the DDC will evaluate current hiring trends and workforce needs and provide strategic recommendations to the Division Chief, CFO, and HR Business Partner regarding immediate and long-term staffing plans necessary to support Division operations. The DDC will also review and update position descriptions and classification documents to improve productivity, operational efficiency, and organizational effectiveness while enhancing employees' knowledge, skills, abilities, and opportunities for professional growth and succession planning.

20%: The Deputy Division Chief (DDC) will utilize statistical data, operational assessments, and industry best practices to develop and recommend strategies that enhance efficiency, effectiveness, maintenance, repair, and overall operation of City facilities. The DDC will establish relevant key performance indicators (KPIs) for FMD operations, along with mechanisms for monitoring, evaluating, and reporting operational performance to ensure continuous improvement in facility maintenance and service delivery.

The DDC will conduct SWOT analyses to strengthen agency performance, address internal weaknesses, and capitalize on opportunities within City government and the external facilities maintenance industry. Additionally, the DDC will identify existing and emerging threats that may hinder or compromise FMD's operational goals and develop proactive countermeasures to minimize or eliminate those risks.

Through the analysis of statistical data, stakeholder engagement, collaboration with industry experts, and ongoing research into current and future industry trends, the DDC will support the ultimate goal of ensuring efficient facility operations, timely maintenance and repairs, regulatory compliance, and the long-term reliability and functionality of City-owned facilities.

15%: The Deputy Division Chief (DDC) will develop, maintain, and strengthen collaborative relationships with stakeholders throughout the City to promote operational excellence, enhance workflow efficiency, and implement industry best practices that support effective facility operations, maintenance, and repair services. The DDC will leverage professional knowledge, skills, and abilities to foster productive partnerships that improve interagency coordination, communication, and service delivery across the Division and the City.

The DDC is responsible for communicating and coordinating with key stakeholders to ensure all interagency collaboration efforts are conducted in a smooth, transparent, and efficient manner. The DDC will work closely with senior leadership, staff, agency representatives, contractors, external organizations, and the public to develop, evaluate, and modify operational processes within FMD to support Division goals and align with the City of Baltimore's strategic initiatives and master plan objectives.

The DDC will prepare and deliver clear, concise, and data-driven written reports, operational analyses, and presentations for executive leadership, stakeholders, and partner agencies to support informed decision-making and continuous operational improvement. The DDC will also communicate and collaborate with municipalities and industry professionals from other cities and states to identify emerging trends, benchmark operational performance, and increase awareness and implementation of best practices within facility management and maintenance operations.

Additionally, the DDC will establish and maintain professional relationships with private, local, state, and federal agencies and organizations, including Federal Emergency Management Agency (FEMA), Maryland Emergency Management Agency (MEMA), United States Environmental Protection Agency (EPA), National Fire Protection Association (NFPA), Occupational Safety and Health Administration (OSHA), and Maryland Occupational Safety and Health (MOSH), to secure training opportunities, maintain compliance with applicable federal and state regulations and safety standards, support adoption of current industry best practices, and pursue funding opportunities and operational resources when applicable.

The DDC will also represent FMD and the Agency, with or without the Division Chief, in meetings, presentations, emergency coordination efforts, and other engagements with federal, state, and local stakeholders, partner agencies, contractors, and clientele to advance the mission, operational objectives, and public service goals of the Division.

5%: The Deputy Division Chief (DDC) will assist in the development, implementation, evaluation, and continuous improvement of policies, procedures, standard operating procedures (SOPs), operational documents, and project-related guidance that support the effective operation, maintenance, and repair of City facilities. The DDC will ensure that all policies and procedures promote operational efficiency, accountability, regulatory compliance, safety, and consistency in service delivery throughout the Division.

The DDC will evaluate both internal and external operational environments to identify industry best practices, emerging trends, regulatory changes, and organizational needs that may impact Division operations. Based on these assessments, the DDC will recommend and implement enhancements to policies, procedures, staffing models, operational workflows, training initiatives, and performance metrics designed to improve productivity, strengthen workforce effectiveness, and support the Division's strategic and operational objectives.

Additionally, the DDC will collaborate with leadership, supervisory staff, stakeholders, and external partners to ensure policies and procedures remain current, practical, and aligned with the evolving needs of the Division, City priorities, and industry standards.

5%: DDC is responsible for creating, coordinating, controlling, and evaluating training and enrichment programs/opportunities for staff. All staff will participate in mandatory and voluntary programs which introduce new concepts, technology, and ideas that improve operations and enforce core principles embraced by the division as best practices.

Minimum Qualifications:

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: A bachelor's degree from an accredited college or university.

AND

EXPERIENCE: Have seven (7) years of experience in administrative or professional work, two (2) years of which must have included supervision or project management.

PREFERRED EDUCATION: A bachelor's degree in business administration, Public Administration, Management, Project Management, or related field from an accredited college or university and have ten (10) years of progressively increasing responsibilities including four (4) years of supervisory experience is required.

LICENSES, REGISTRATIONS, AND CERTIFICATIONS: Professional certifications in facilities management may be required i.e. FMP, CFM, SFP, etc.

This position is an essential position of operations.

Knowledge, Skills, & Abilities

• Knowledge of the principles and practices of public and business administration, including the process of planning, organizing, staffing, directing and controlling.
• Knowledge of methods and procedures for the collection or organization, interpretation and presentation of information.
• Knowledge of the basic principles of accounting, budgeting, fiscal controls and statistics.
• Knowledge of management practices and methods.
• Ability to adapt and apply the concepts and techniques of administrative analysis to the needs of specific projects.
• Ability to identify problem areas and recommend appropriate solutions based on logical consideration of alternatives.
• Ability to interpret and apply a variety of laws, rules, regulations, standards and procedures.
• Ability to prepare and present reports or recommendations clearly and concisely.
• Ability to compile financial and operational data and to analyze charts reports and statistical and budgetary statements.
• Ability to coordinate the activities of various organizational units.
• Ability to plan, organize and direct the work of others.
• Ability to research and write complex narrative and statistical reports
• Ability to speak and testify effectively before governmental and legal bodies and commissions, the media and community and business groups.
• Ability to establish and maintain effective working relationships with city officials, community and business groups.